Ask: Small it is good to make up you, I am in platform of some cable business 10 fed shop to buy one box snacks, amid eats in a bag of bun gave a screw, fortunately it doesn't matter hinders greatly, it is press or rub against arrived only the tooth did not swallow. I connected customer service selling the home at once, but the answer that customer service cannot give satisfaction, I want to seek advice, how should I do?
Answer: Above all, what you should do is keep good evidence, include problem product to take a picture picture, buy the address on the net link, buy scheme of successful interface check, content to shed express to sign sheet, communicate communication cut to pursue with the client etc.
Basis " law of safety of food of People's Republic of China " the 62nd regulation: "Network food trades the person that tripartite platform is offerred ought to undertake to joining net food operator real name is registered, make clear its food safety to manage responsibility; Ought to obtain license lawfully, still ought to examine its licence, platform of this cable business has superintendency responsibility to this inn.
If you and door inn talk things over,do not have if really, can ask to solve to report of platform of this cable business, platform of this cable business is accountability intervening processing, the material information that also can ask platform supplies this store is used with offerring what follow-up thought fors the time being.
Basis " rights and interests of consumer of People's Republic of China protects a law " the 44th regulation: "Customer deals through the network platform buys commodity to perhaps accept a service, its add up to right beneficial to be damaged, can to the person that sell or server seek redress. The network trades the person that the person that platform is offerred cannot offer a sale or of the real name of server, address and effective connection means, customer also can deal to the network the person that platform is offerred seek redress " , you can sell door inn to perhaps trade to this platform puts forward to compensate for a requirement.
If still cannot get be settlemented effectively, you still can be dialed 12311 to food medicines and chemical reagents circumstance of report of supervisory management board seeks a help, perhaps solve to people court suit.
