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Recently, the reader leaves a message to glad elder brother:
Have a worry, if establish a small letter group, it is not quite good to have the experience after the client is buying a product, be in group in spit groove this product all sorts of bad, that is not right group in someone else causes an effect, let everybody hold distrustful manner to your product?
Actually, this can say to involve a company group the processing of the crisis. Because of the company group the connection with the user is very close, once crisis processing does not reach the designated position, can produce very big effect.
Want to become good company group, we must want to learn a company group crisis processing. I share experience with everybody below.
Encounter such circumstance to fasten confused, must be in quickly above all group in make known his position to assume responsibility, clear the air, show relevant arrangement with everybody, can customer service personnel contacts party technically to handle an issue.
In the meantime, can go to group in send a red package, can rise to pacify everybody already the action of the mood, can interrupt the topic that spit groove again.
The illicit on the horse is believed or phone a client to undertake next man-to-man communicate, understand a situation, find dissatisfactory reason.
Generally speaking, dissatisfactory reason no more than is: Individual quality has the product problem, product does not suit him to use, won't use occurrence attaint of product, carriage process, content to shed express to be waited a moment too slow.
In the company group in the processing of the relation, any is concealed smally or evasive, possible meeting brings a trouble to the development in the future.
Do not have understanding or the place that do not know to the client, undertake patiently sincerely explanatory demonstrative.
To be being put in the product of quality problem, attaint or flaw really, provide the after service such as the refund that return money and freight of exchange goods allowance.
To the client of ultra behavior, to avoid to cause bigger undesirable effect, should decisive and rapid go out please group, undertake be communicationed under the counter again, express regret sincerely, it is OK to have favourable activity later illicit letter sends a few welfare.
I tell a story: Once our line attends class, a young associate did not see an announcement, accept invite evening, fail to believe group of attend a lecture in time into in a subtle way, hit a phone to challenge, as it happens that day is the telephone call that I receive. Just began me to apologize sincerely, say to feel embarrassed really with him, should inform him again and remind him to hear class time, cannot send invite a link and did not see him enter group without giving thought to, and I also offerred a solution.
All frequency that gives him a note of this course and this course is answered put, be not delayed and affect his study result. But this boy still nots comply not forgive, say: "Are you how to regard us as sacred? How to provide a service? How to provide a service??
I said immediately at that time: "I am sorry, do not work to reached the designated position to bring bad influence to you really, but agency of tax of Xiang Yu the Conqueror group the god that who doing not have is who, have the study, brother sister that grows jointly one case only, agency of tax of Xiang Yu the Conqueror group do not welcome you such god, after asking, do not sign up again attend a lecture and those who enter class of Xiang Yu the Conqueror group, thank! Thank!!
Next I hanged a phone. Passed a little while, this boy gives us another colleague hair small letter says: Is what just talk with me glad elder brother? I just listen finally come out, you help me with glad elder brother rapidly an apology, myself makes service industry namely, be scolded by the user at ordinary times much, react really ultra, the associate that I still think to follow course of Xiang Yu the Conqueror after people learn together.
Result later period, this boy instead became company of tax of Xiang Yu the Conqueror group important node user and sturdy iron lever vermicelli made from bean starch, often become not only company group the volunteer helps become all sorts of companies group activity, others had small issue, little doubt, he still is helped solve.
So, go up in genuine foundation not of be swayed by considerations of gain and loss bold, also be more important.
Become a company group, if you are good at an a few complex problem simplification, a lot of companies group incident is OK be readily solved. Not only the connection that can keep more close together with vermicelli made from bean starch, the participation that still can enhance vermicelli made from bean starch feels, eliminate hidden danger in budding condition.
Are you in company group what problem had still encountered in operation?
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