Guangdong consumer counterpoises in countrywide dimension consciousness is the strongest, provincial it is with Guangzhou consumer again most. Yesterday, committee of Guangdong province consumer is released " Guangdong consumption complained an analysis to report first half of the year 2018 " . According to statistic, guangdong saves various Consumer's Committee to handle consumer to complain 137261 first half of the year completely, rise compared to the same period 66.80% , amplitude rises first half of the year than 2017 60 percent, grow for nearly 3 years the fastest; Redeem pecuniary loss for consumer 174 million yuan, grow 18.37% compared to the same period.
The report shows, guangdong province consumption complains a quantity gross is big, show rise continuously trend, character dignity, false conduct propaganda, travel serves those who wait for a domain to complain appear to grow more quickly.
Article, watch / Li Dalin of reporter of Guangzhou daily entire media announce of disappear of reporter another name for Guangdong Province
Consciousness of authority of Guangdong consumer dimension is strong
The Consumer's Committee redeems a loss 174 million yuan
Consciousness of authority of Guangdong consumer dimension is strong, first half of the year, guangdong disappear appoint the system complains a quantity to take countrywide pass the time in a leisurely way assist 38.71% of gross, redeem pecuniary loss for consumer 174 million yuan, occupy in the whole nation than 47.94% .
Analyse its reason, basically be Guangdong regards countrywide economy and consumption as the biggest province, total volume of retail sales of consumable of complete province society ranks countrywide first place 35 years continuously, consumptive system capacity brings consumption greatly dispute is corresponding more. Additional, guangdong complains channel expedite, guangdong relies on date of hot line of APP of Internet platform, mobile phone, phone, public, incoming letter, call in waited for formal form to build the consumption with integrated and stereo, convenient unobstructed to complain advisory channel, countrywide disappear assist the first Internet complains mobile phone of the first platform, APP all by Guangdong activate, profit from goes to the lavatory to complain channel quickly, consumer is complained relatively active. Again, guangdong various Consumer's Committee falls in leader of Party committee government, below the support that is in charge of a branch in business, dare to take on, be good at regarding as, dimension authority effect is good, get consumer trusts. Finally, various Consumer's Committee accepts in complaining, involve consumption of estate, car, furniture, imprest type to wait big complain much, redeem pecuniary loss amount for consumer big.
In addition, consumer of two city processing complains Guangzhou, Shenzhen occupy complete province gross 90.15% (among them Guangzhou is occupied than 48.02% , shenzhen is occupied than 42.13% ) , relatively rose first half of the year 2017 8.77 percent. The consumption of complete province complains an area to distributing extremely lopsided, basically center area to be in Guangzhou, Shenzhen, show year after year to increase by degrees posture.
Analysis of province Consumer's Committee thinks, immediate cause is wide deep spending of service of two ground Internet complains high speed growth; Prime cause develops degree and level of job of consumptive dimension authority to have bigger concern with society of each district economy however. Gross of trade of classics of Guangzhou, Shenzhen is big, consumption is active, consciousness of social dimension authority is strong, complain a quantity corresponding much. Wide deep organization of two ground consumer is perfect, consumer's Committee force is more powerful, complain channel expedite, dimension authority effect is good, consumer complains enthusiasm tall.
After service kind complain again false conduct propaganda complains head the list jump 1.8 times
From complain property to look, complaining most problem first half of the year is after service, save various Consumer's Committee to accept 59152 in all completely, occupy 43.09% what complain gross. It is quality problem next 19308, occupy 14.07% what complain gross. False announce arraign inscribes 11567, occupy 8.43% what complain gross, arrange the 3rd. 3 kinds are complained grow 18.16% respectively compared to the same period, 99.75% with 180.62% .
After service kind complain be on the first place for years continuously, and show year after year to rise situation. Look from complained category, electric equipment of electron of Internet service, telegraphic service, family expenses kind before after service complains a quantity to reside 3, aggregate 28406, take after service kind 48.02% what complain gross, main problem comes in after service centrally not seasonable, nonperformance " 3 packets " line of postheat of compulsory, carry out is dialed for many times, the problem after carry out is long procrastinate not to wait for a respect definitely.
Product quality is complained reside the 2nd (not plan other) , in all 19308, grow nearly 1 compared to the same period times, add fast faster, the issue is relatively outstanding. Look from the category, electric equipment of family expenses electron kind, class of daily expense business, Internet serves kind before complaining a quantity to reside 3, aggregate 9756, 50.53% what occupy product quality to always complain a quantity; From complain content analysis, main problem has product quality poor, maintain for many times still fail to be used normally etc.
Involve what publicize an issue phonily to complain a quantity to have 11567, grow 1.8 times respectively compared to the same period. From the service the category is analysed, this kind is complained all center in sale service, Internet service, life and social service; Fasten an analysis from business class, basically center in vehicle and daily expense commodity; From complain content analysis, concentration pledges in the objective that shops remotely quantity, function and propagandist content not agree with badly, among them the network shops, the heavy disaster area that TV shops is false conduct propaganda.
Character dignity complains innovation tall
Grow 3.67 compared to the same period times
Complained the phenomenon that occurrence value must pay close attention to first half of the year 2018, about character dignity problem complain with compared to the same period the amplitude of 3.67 times, achieve the history new tall, add fast in property classification row the first.
First half of the year, various Consumer's Committee accepts character dignity to complain 3342, occupy 2.43% what complain gross, relatively the corresponding period grew 43.56 2016 times. Character dignity problem complains content basically is businessman or attitude of attending to guests of existence of customer service personnel abominable, abuse or the action that postpones dozen of consumer. Data makes clear, consciousness of authority of social consumption dimension is increasing, consumer takes the quality of commodity and service seriously not only, medium spirit, psychology experiences process of the manner to operator and sincerity, consumption to also be valued more and more, thought fors the time being accuse administrative levels of sue for peace promotes with each passing day.
Travel serves kind complain growth fast
Dimension authority temperature is high
2018 first half of the year, travel serves kind complain in all 1765, grow nearly 5 compared to the same period times, add fast the first rank in complaining a category entirely. Main problem is centered in after service and contract respect, these two kinds are complained aggregate 1044, occupied 59.15% .
Travel serves kind of cause that complains swift and violent growth basically is: It is travel spending warms up continuously, give birth to vivid pursuit to happiness as consumer, spirit is enjoyed model consumption increasingly grow in quantity, travel is consumed incline to normalization, daily change. 2 it is problem of online travel spending is highlighted, online travel consumes more and more consumer preference, but because online travel form is diversiform, innovation change is sharp, at present lack unites a standard, superintend relatively fragile also, travel website home remedy is changed or cancel high specified number of order, collection to withdraw charge changing a label, bind the problem such as sale, false conduct propaganda to happen from time to tome, consumer dimension authority often compares difficulty.
Guangdong is saved first half of the year
Accept complain classification
Save various Consumer's Committee to accept after service to complain 59152 in all completely first half of the year, occupy than the first; It is quality problem next 19308; List tertiary to publicize an issue phonily 11567.
3 kinds are complained grow 18.16% respectively compared to the same period, 99.75% with 180.62% .
