Small gain of government of travel platform hornet's nest issued the apology that orders episode about hotel fault and commitment on August 26: Yesterday, 2 villages of user @ keep booking Russia on net of hornet's nest travel holothurian sprain in the process of Barbados hotel, encountered hotel order mistake, customer service is handled undeserved shape waiting for affection, platform admits his mistake, and to @ 2 villages apologize ceaselessly cordially, be willing to pay holothurian sprain to arrive to its Greek " taxi cost " about 80 thousand yuan of RMB.
Accordingly before report, 2 villages of user @ booked holothurian sprain ceaselessly in hornet's nest on August 15 Barbados hotel came on August 24 on August 27 in all the accommodation 3 night.
Take in this user after the red-eyed airliner of before dawn arrived at holothurian sprain on August 24, head for hotel to be dealt with, be informed to do not have relevant order downstage however, the hotel had not cooperated with hornet's nest.
This user gets in touch with hornet's nest customer service subsequently, but response of hornet's nest customer service is slow, from seek advice to get replying is apart from near 1 hour, did not manage cooperative statement with hornet's nest to hotel place character, the explanation of hornet's nest respect is them it is to pass the supplier outside the condition to help a guest book, be not platform to reserve this hotel directly. Subsequently, hornet's nest customer service expresses, because have not arrive,the guest cannot be entered normally is time, and the description according to the user, local time already is when its reach a public house afternoon.
Type of line upper part and connection of hornet's nest customer service are passed in this user not below the circumstance of fruit, this user gets in touch through phone and hornet's nest customer service in domestic friend, found the real reason that cannot enter: The tripartite supplier that reserves the hotel outside the condition with hornet's nest collaboration reserved wrong hotel, the Barbados hotel that should reserve holothurian sprain area originally (BarbadosHostel) , reserved the hotel that is located in Greek Barbados island however.
To this, the compensatory program that gives out when those of hornet's nest respect is compensate pays 200 multivariate, before suggesting user proper motion takes a taxi, go to be located in Greek Barbados island hotel to be entered.
