Jinan of Qi Lu net dispatch dripped because of taking on August 28 a downwind car, mixed in May in August, early or late be murdered of two female passengers, "Drop drop arranges the windmill " be introduced to for a short while where the wind and the waves are highest. Today, the golden gentleman of Jinan makes a telephone call to us, the family that says him also encounters those who cross a driver to annoy when taking downwind car, after be complained to drop drop company, the reply of drop drop company lets him feel cannot accept.
Last summer, the wife of golden gentleman is in what the driver encounters when taking downwind car to annoy, because be in the urban district at that time, driver not dare too brazenly.
After the event, golden gentleman consulted the record of credence of drive a vehicle of this driver, discover this driver once had had the because of annoying record that is complained, and also be done not have assume a post why processing.
Golden gentleman dials a drop customer service, undertake complaining in the light of this matter, platform of hope drop drop undertakes to this driver permanent ban, however the processing of platform can not make golden gentleman satisfactory as a result: "What complain at that time because of me is particularly urgent, be in ceaselessly namely call, he just was sealed 15 days finally, if I do this business without actively,I am thinking, that driver also can be met the thing that has other can happen. That driver also can be met the thing that has other can happen..
After drop drop company makes punishment, golden gentleman wants to call a drop company, those who convey pair of results is dissatisfactory, however this, drop drop company checks those who be less than any golden gentlemen to complain a record.
To clear up all the details, the reporter dialed the telephone of drop drop customer service. Customer service staff member tells a reporter, the just encounters golden gentleman issue that they can become refers technical working personnel to handle: "The most serious is permanent banned. "The most serious is permanent banned..
In communicate in the process, drop drop customer service just asks the reporter submits information, did not allude to handle detail follow-uply. The reporter asks its are offerred for many times to violating the processing way of compasses driver, customer service personnel did not give out clear answer, just state they can record their, sequel awaits further processing.
And to last handle a result, the staff member expresses not to check really last record: "Our staff member is being handled, when the meeting after having further processing result informs you. When the meeting after having further processing result informs you..
A drop driver chatting record that on the network heat passes, its language is barefaced, let a person cannot bear orthoptic. Reporter discovery, be in early in June 2015, when drop drop arranges the line on windmill business, ever emphasized its socialization function for many times, the case that produces recently also shows, downwind car vehicle advocate commit the crime, concern with the individual information that sees the passenger stays. 3 many months are separated when, still dripping the tragedy inside the whole change the date of drop repeats, also expose a drop to arrange windmill business to go up again, existence car advocate the problem such as lag of communication reply of attestation program, customer service. Although drop drop company also admits its flaw, installed after rectify and reform alleged " urgent appeal " function. But does this function rely on not to rely on chart after all?
Reporter immediately called a drop drop express, getting on a car post-trigger urgent the pushbutton that appeal.
After a minute, customer service made a telephone call, reporter immediately phone hang up. Inside 15 minutes, reporter 3 hang up the phone of customer service, making what the reporter did not think of is, be in the 3rd times after ring off, our car travel nearly 30 minutes, inside this paragraph of time, drop drop customer service did not call again, and driving driver also was not received any information. Inside 40 minutes when experience in the reporter, the feedback information that reporter place receives has only a short message communicates with 3.
Be aimed at this kind of circumstance, the reporter interviewed a few Jinan citizens. The processing means to drop drop platform produced a citizen to oppugn: "If give a thing really, contact oneself impossibly also, if contact oneself, that should be the case with not big question falls, ability can contact him, I feel this is unreasonable. I feel this is unreasonable..
Also the citizen is opposite to drop drop platform the processing manner of malign incident is dissatisfactory: "With respect to the feeling drop drop company cares these things not quite a bit, it is better that I feel to uninstall. It is better that I feel to uninstall..
The reporter was chosen randomly in street 10 undertake interviewing for the citizen, discovery knows drop drop has urgent appeal of the function only 1, they express, " of with a view to is urgent appeal itself of " this function, face the evildoing of arise suddenly, action very little. And without early-warning, the victim did not spark " is urgent appeal the motive of this one pushbutton mixes " opportunity.
Shandong university traffic plans to design Zhang Ruhua of research center director to think, drop drop platform belongs to newly emerging things, can superintend through the government and ego is perfect get better progress: "To newly emerging things, we cannot knock sb. down at one stroke, ought to give one of deciding the space. Ought to give one of deciding the space..
The flower after making up has reopen day, the person is not had again teenager, prevent tragedy to repeat, platform company is the most important one annulus. In this case, platform enterprise suffers bad-mouth, depend on beforehand doing not have what seasonable processing and experience case driver concern to complain, be in in the thing with report a case to the security authorities when person and police are communicated, appear protracted, inactive. This drop drop arranges windmill incident to remind us, rise abruptly quickly of new economy form as all sorts of new job condition and expand, internet enterprise must assume a corresponding social responsibility, superintendency branch needs to build perfect and necessary canal to control a system. Network platform broke the border of the industry, conformity that formed resource, but the bottom line that this does not mean the border that can break through behavior, law; Internet is ecbolic the technical innovation, growth that promoted economy, but this is not meant can override capital thinking on public interest. Only each society main body reachs the consensus that maintains public interest jointly, load the responsibility of head removing a shoulder and the obligation that answer, ability risk close the door on.
