This year 3, April, do card twice to encounter unsuccessful hind in the bank one after another, in Chengdu massage inn of a blind works 90 hind groups the blind person is young will hind a bank told a court.
This year on April 20, li Zhijun of 26 years old will be located in this transportation bank near road of peaceful of day of new and high area subbranch of a bank of Chengdu science and technology conducts calorie of business. Li Zhijun says, the rejection of the bank sufferred in process handling card, "Reason is I have eyesight obstacle to cannot undertake writing, if want to open an account, need unit opens recommendation, area registered permanent residence is accompanied by family originally. Need unit opens recommendation, area registered permanent residence is accompanied by family originally..
Li Zhijun thinks he sufferred the distinction of the bank is treated, got discriminate against. Later, he sued subbranch of a bank of science and technology of traffic bank Chengdu the court.
28 days morning, former defendant is bilateral in Chengdu the evidence before new and high court had formal open a court session is exchanged, both sides also was done on front courtyard elaborate accordingly. This case will at next month formal open a court session.
Do card to meet with refus
26 years old inspect groups barrier is small to say " be distinguished to treat "
Li Zhijun of 26 years old is cling to go-between, chengdu comes a few years ago, because of eyesight obstacle, in a blind at present massage inn works. Turn to family at ordinary times to go to the lavatory money, this year on April 20, in giving a course together with the friend, transient be located in new and high Ou Tiantai when the site of subbranch of a bank of science and technology of traffic bank Chengdu near the road, before deciding temporarily, go to deal with a piece of bank to get stuck. "What my pa Mom uses is to make the card of travel, my card is other bank, turn money should close cross a poundage, want to do a piece to hand in of travel. Want to do a piece to hand in of travel..
Li Zhijun passes the charm of bang of press photographer of auxiliary use mobile phone of the software that read screen
Bank clerk recieved Li Zhijun, did not get stuck to his conduction bank nevertheless. "Reason is I have eyesight obstacle to cannot undertake writing, if want to open an account, need unit opens recommendation, area registered permanent residence is accompanied by family originally. " Li Zhijun says: "Good look for a friend not easily to did card to be rejected however in the past together, I am not Chengdu person, family is impossible that from a great distance comes over to do Zhang Ka for me. Family is impossible that from a great distance comes over to do Zhang Ka for me..
But, li Zhijun and friend can leave only. After returning massage inn, li Zhijun thought very long, want to cannot be accepted more more. "Why other other people does not have so troublesome formalities, and we are about so much formalities. " Li Zhijun says: "When although the bank is in,recieving oneself, explaining a bank is to stem from safe consideration, because socially truly somebody can use the disabled to handle card (undertake illegal activity) , but still feel oneself sufferred discriminate against, was treated by distinction " .
Li Zhijun decides, will uphold the right for oneself through lawsuit. On Li Zhijun's indictment, li Zhijun puts forward lawsuit to request: Requirement bank deals with the finance that opens account to serve business for its equality, make an apology on the newspaper that Chengdu publishs publicly, at the same time to solatium of spirit of bank claim for compensation 1 yuan.
Be not first
Calorie of success ever did before this but more complex than the ordinary person much
Be not this by refus first. Li Zhijun says: "Be in this year when March, oneself ever reached the designated position the inn of network of another transportation bank near road of Yu Kehua north deals with a bank to get stuck, its result is similar by refus. And its reason also as similar as the experience handling card April 20. And its reason also as similar as the experience handling card April 20..
But actually, before this, li Zhijun also has his bank to get stuck, he says he ever was in cling to in another bank of native place and Chengdu has handled bank card successfully. "Just before look very successful, the process still experienced very much communication, should compare an ordinary person complex much. Should compare an ordinary person complex much..
Li Zhijun is using computer
"Feel in the heart, we should be not distinguished to treat. " Li Zhijun says, actually oneself also can use a smartphone at ordinary times, can get online shop, also can use computer, besides give the inconvenience of travel, actually a lot of things can like the ordinary person, oneself are not the person that does not have civil action competence.
"A lot of blind friend beside ever had had similar experience, but the state has a regulation, want to provide good service for the disabled, silver-colored inspect also can have a regulation, banking finance orgnaization ought to build the administrative system that provides financial service for disabled client soundly and business flow, want the special situation of mature disabled client and effective demand. " Li Zhijun says, after the event, oneself still can apply for relevant governmental information to make public to silver-colored inspect, the requirement makes clear each bank to serve a practice in what be aimed at respect of physical disabilities personage, "Our eyesight is invisible, cannot sign, but can use video or speech will undertake operating. But can use video or speech will undertake operating..
Bank response
The member that accompany a person is not a relative to undertake the risk hints and rather than refuses
On August 27 afternoon, chengdu business signs up for a reporter to come to subbranch of a bank of science and technology of traffic bank Chengdu, be about to undertake interviewing with respect to experience of Li Zhijun handling card. Bank clerk expresses: Li Zhijun has done a bank to get stuck to the site really, because had entered proceeding at present, together with is media is interviewed, satisfy need and province branch to undertake contacting.
27 days afternoon 5 when make, the reporter received the telephone call that square relevant controller makes the bank. This chief says, li Zhijun runs calorie of course in, bank site staff member is not reject to conduct calorie of business for its, undertake normal risk hints however. This controller expresses: The bank examines the monitoring that Li Zhijun conducts business that day to discover, several people accompany Li Zhijun to come over to conduct business together at that time, because Li Zhijun says to want to deal with a piece of salary to get stuck, according to bank concerns a provision, the proof that needs to offer working unit to issue just can be dealt with. The whole blame relative that comes over because of accompanying Li Zhijun again, just undertook to him corresponding risk hints so.
Li Zhijun stands before traffic bank doorway
"Bank interior has relevant operation flow, not particular demand has family to accompany, but in view of what accompany him to come at that time not be family, we think to have certain risk hidden trouble, undertook clew to him so. " this controller then expresses: "Because serve as the blind, this has some of risk actually, the blind needs to install a password, (but) he himself cannot see, accompanying what he comes is not his relative, if by someone else witting use, it is the risk of a very big capital field. It is the risk of a very big capital field..
This chief says to be not reject to handle card for Li Zhijun, stem from protective client however, the risk that just has hints, but after clew, li Zhijun again also have not offers application, chose to sue however. "We also are not to refuse, he has the right that handles card, we just say, it he may use which kinds of means is a bit better that he may use which kinds of means. It he may use which kinds of means is a bit better that he may use which kinds of means..
Judicial spot
Accuser: The bank is objective on caused discrimination
28 days morning, li Zhijun accuses one case is in subbranch of a bank of science and technology of traffic bank Chengdu Chengdu is new and high 26 courts have the court evidential exchange. Acting lawyer Deng Hao introduces Li Zhijun, the phonic video inside the bank has an important detail in evidence: Because Li Zhijun is invisible,clerk of early days bank says that he cannot conduct business, before just going up, succeeding activity personnel undertakes explanatory, although do not have clear expression " discriminate against " meaning, but to Li Zhijun actually psychology caused discrimination to harm.
Deng Hao says, cannot say clerk of this transportation bank is subjective really on the existence discrimination to the blind, but the angle from the blind, the clause of the setting is objective went up to cause discrimination to them however. Even the staff member also did not realize, this kind of practice has why inappropriate. "Actually, this kind of requirement coverts the ground stripped the blind's right. " but as the bank for, it is to put those who have a problem really. "The bank was not offerred according to relevant provision relevant civilian service, go up in this bit before at least bank, did not accomplish. Did not accomplish..
Deng Hao expresses, in be based on blind eye below the circumstance of obstacle of vision of invisible, existence, bank of hardware establishment respect or have involve, but relevant flow still lacks same consideration however. "Original eye is no-go, go handling card, still ask to bring family instead, still need recommendation, more troublesome, the blind not only did not feel offer to them convenient, no-goer instead. No-goer instead..
The accused: Subjective it is well-meaning risk hints going up objectively is regulation of executive Central Bank
The accused agent also undertook in the spot the opinion is conveyed. Agent says, the bank has the recording kinescope when Li Zhijun conducts business, reflect reflective communication course from recording kinescope, communication time is very short, have 6 minutes only, and the staff member is enquiring the process is medium, to a few information existence doubt discusses: It is specific dwelling place place, living ground of Li Zhijun and apart of ground handling card are further; 2 it is the inquiry is in which zone time, have long consideration.
Li Zhijun hand obtains civil indictment
"So the authenticity that handles card to accuser, and to identity information check on, the staff member has doubt to discuss, stem from be on guard the consideration of safety of risk protection capital, after just asking accuser provides relevant auxiliary proof data, provide calorie of service for its again. " agent says, auxiliary proof data is, unit proof, need a relative to accompany at the same time, "This also is to be aimed at the telegraphic bilk this year to be sent high, stem from the consideration of pair of accuser capital, do calorie of demand that is him himself and oneself in order to ensure to use. Do calorie of demand that is him himself and oneself in order to ensure to use..
Agent says, the service that anybody sex changes is to want to be premise in order to make sure the client's capital is safe, in the meantime, since 2014, the Central Bank for many times dispatch, ask each commercial bank raises risk canal to control capacity, rise examine obligation, "We admit give priority to watching is kindness, objective the regulation that also is executive superior branch, nonexistent subjective intended, also do not have any the language character that discriminates against affront and behavior. Also do not have any the language character that discriminates against affront and behavior..
Expert in all word
If where,father control fund safety and offer convenient the balance searchs between the service
Well-known, the property of the bank decided it must strict accuse capital safety, for this, each bank gave many fathering to accuse the measure of capital safety, so, be convenient after all is the people more serious? It is more important to still protect capital security? Where is the method that has more eclectic balance? Law of banking law of special report of Chengdu business newspaper, banking, civilian expert of commercial law domain, in all of word bank and client " contradictory " .
Chengdu business signs up for: In recent years, the incident that the client deals with business to get all sorts of regulation block the way to the bank appears in the newspaper repeatedly upright, what is the backside intent that these regulate the bank? What how superintend obligation and masses in the capital of the bank is convenient is the balance found in the service?
Standard of economy of Chinese people university teachs Shi Jichun: About the contradiction between advantage and safety, some moment cannot mediate. Stem from the regulation that safety first considers, to very much specific individual, think no-go. But below the condition that did not remove in safe doubt, unfavorable and first consideration is convenience now of the bank inside control is spent more strict, this is a favour to broad bank client. If appear individual situation, want individual analysis, cannot use a case to deny tight control of whole is spent.
Additional, after the system is established, VIP is carried out, executive person undertakes interacting with the person that is executed even, china has thousands of bank, so much staff member, confront the client with lubricious look of not isomorphic look, its carry out behavior to also be put in individuation. When as interactive as the client generation is contradictory, differ choose a site for the capital follows a system to concern, consider to carry out person and the quality of person be executived and incident even particular case.
Clear of Su Jie of associate professor of place of law of banking of university of Chinese politics and law: This mirrorred a bank charge the conflict between capital safety and its service tenet, very it's hard to say which facet is more important. " banking law " regulation, the bank should serve the public already, also want to hit financial crime, want to realize different function, the bank can seek a balance in practice only. The individual thinks, the bank is OK will set more refine, list the processing kind of exceptional case, is not from overall one knife is cut. For instance the disabled handles card, should be adopted and fulfil logical step to provide assistance for such special crowd, if install special passageway, assistance personnel. This is the problem of a concept actually, encounter law to regulate a bank without rigid when the behavior of some respect, its regard a service as course of study, also answer to adopt certain measure actively, convenient client enters a bank to accept a service, alleviate thereby the contradiction between bank and client.
Huang Xinhua of associate professor of courtyard of Tsinghua university law: The risk that how balances a bank is prevented accuse and convenient service, have two the most fundamental ways. The first it is support market competition. The bank orgnaization of our country is transform gradually from state-owned bank for share-holding system bank, make market principal part. The demand that shows level bank service and market still has difference, need improvement. Rely on bank consciousness to undertake perfecting only, improve a process the meeting is relatively slow, and the aggravate that exterior market competes can make a bank serve to be improved gradually. The 2nd use a technology to progress namely, the downstage general affairs that rushs about original need consumer puts backstage operation, simplify downstage formalities, bring to the client convenient.
Chengdu business signs up for reporter Du Yuquan Zhao Yu Liao Xiaoqin of trainee of charm of bang of old Liu Hang's press photographer
Original title: Groups 90 backsight barrier is small get stuck because of doing " meet with refus " sue bank bank so response...
