Chinese net finance and economics on August 29 dispatch now, in disappear assist release a App individual information to divulge case findings report. The content range that reveals to master consumer individual information well and truly, likelihood the concerned circumstance such as apiration of authority of form of way, problem, dimension, safeguard consumer to close right increase better, in disappear assist begin at coming to was organized on August 13 on July 17, 2018 " App individual information divulges a circumstance " questionnaire investigation. Investigation adopts online network to investigate pattern, add up to reclaim effective questionnaire 5, 458.
One, investigate main result
(One) super- suffer the person that visit to ever encountered individual information reveals a problem most probably
According to findings, individual information divulges overall condition more serious, the number that has encountered individual information to divulge a circumstance is occupied than for 85.2% , the number that had not encountered individual information to divulge a circumstance is occupied than for 14.8% .
Graph 1: Whether had encountered individual information to divulge a circumstance
(2) the common problem of the experience after individual information divulges: Promote phone or short message to annoy, receive bilk telephone call, get rubbish mail
According to findings, after consumer individual information is divulged, of about 86.5% suffer the person that visit to ever received those who promote phone or short message to annoy, of about 75.0% suffer the person that visit to receive bilk telephone call, of about 63.4% suffer the person that visit to get rubbish mail, before the rank ranks 3. In addition, the part suffers the person that visit to ever received illegal information to wait like illegal link, have more very person password of occurrence individual account by the problem of pilfer.
Graph 2: Individual information reveals expressional pattern
(3) two big keys worry about consumer individual information: Be used at be engaged in filch activity mixes bilk to traffic or exchange tripartite
According to findings, if mobile phone App brings about individual information to divulge, the afraidest problem is to be used to undertake bilk filch activity, occupy 70.5% . It is next traffic or exchange tripartite to be occupied about 52.4% , the advertisement that be promoted is annoyed occupy it is than making an appointment with 37.7% , reputation damage is occupied about 6.6% .
Graph 3: Individual information reveals the problem that concern appears
(4) operator collects an individual without accredit information and divulging information intentionally is the main avenue that individual information divulges
According to findings, the main avenue that individual information divulges is operator agrees to gather individual information without oneself, 62.2% what take investigation total sample about; 2 it is operator or illegal element are divulged intentionally, sell or provide individual information illegally to other, 60.6% what take investigation total sample about, network service system is put flaw causes individual information to divulge 57.4% . Still illegal element waits for information of individual of method purloin, diddle and operator to collect unnecessary individual information to be occupied respectively through website of trojan virus, fishing 34.4% with 26.2% .
Graph 4: Individual information reveals an approach
(5) there is 1/3 to suffer the person that visit about after individual information is divulged the choice is avowed and hapless
According to findings, after individual information is divulged, suffer the person that visit to be able to adopt a variety of measure methods to safeguard oneself rights and interests, if be complained with concerned service to consumer society,wait, also have suffer the person that visit to be able to choose to talk things over with service business reconcile, to concerned industry the organization undertakes feedback.
Those who deserve attention is, have about 1/3 finally suffer the person that visit to choose " avowed and hapless " , may be to be based on the choice that answers feebly on one hand, also may be to answer on the other hand after disabling accept the current situation.
Graph 5: The step that after individual information is divulged, takes
(6) applied attributive and user agreement or privacy policy case are read when installation and APP of use mobile phone
1. from read customarily to look, choice " now and then read " suffer the person that visit most.
According to findings, when the user is being installed and using mobile phone APP, very few somebody reads applied attributive and user agreement or privacy policy, now and then the person that read and never read is in the majority. Always read occupy 18.1% , often read 8.2% , read sometimes 16.4% , now and then read 31.2% , never read 26.2% .
Graph 6: Read the convention that uses attributive and user agreement or privacy policy
2. from read look on degree, choice " read probably " suffer the person that visit most.
According to findings, in occupy than 73.8% ever had read applied attributive and user agreement or privacy policy in sufferring the person that visit, can read what applied attributive and user agreement or privacy policy character explain to suffer the person that visit to be occupied only seriously 26.7% , less than 3 into; Near 4 become suffer the person that visit to be able to read concerned policy probably, occupy than highest; Of about 20.0% suffer the person that visit to be able to choose to read a focal point paragraphic specification; Still the part suffers the person that visit to be able to be in use process now and then examine applied attributive and user agreement or specification of privacy policy character.
Graph 7: Read the rate that uses attributive and user agreement or privacy policy
3. " not accredit does not have a law to use " it is to suffer the person that visit " never read " the mainest reason.
According to findings, in occupy than 26.2% never read applied attributive and user agreement or privacy policy in sufferring the person that visit, choice never because,reading reason basically is not accredit does not have a law to use, can be forced to accept only, occupy 61.2% . Returning those who have 22.2% to suffer the person that visit is the accredit that stems from pair of App operation business, 16.6% suffer the person that visit to think content of App user agreement very much the same.
Graph 8: Never read applied attributive and user agreement / the reason of privacy policy
(7) exceed 6 to become suffer the person that visit to adopt fill in step of partial individual information will protect individual information security
According to findings, suffer the person that visit to basically be passed when use App fill in only information of one part individual will protect individual information security, occupy 67.2% . Other option shuts individuation to serve (if locate) have 32.7% , reject software to visit attributive to have 29.5% , defend software has 24.6% related installation, the information with false part is used to have 18.0% when registering, have 4.9% suffer the person that visit to express " pay no attention to " .
Graph 9: Individual information safeguard
(8) the attributive that App asks to get basically is to get positional information and visit contact
According to findings, read taking positional information attributive and visit contact limits of authority is the situation is encountered when installation and APP of use mobile phone most, occupy respectively 86.8% with 62.3% . Suffer the person that visit to be read to take by the requirement communicate record attributive (47.5%) , read take a short message to record attributive (39.3%) , open photograph attributive resembling a head (attributive of recording of 39.3%) , mike (the scale of 24.6%) is relative also taller.
Graph 10: Installation and APP of use mobile phone need gotten limits of authority
(9) nearly 7 into suffer the person that visit to think mobile phone App is in oneself function gets user privacy limits of authority below needless circumstance
According to findings, the case that mobile phone App gets user privacy limits of authority below the circumstance with oneself needless function is more severe, of 67.2% suffer the person that visit to encounter this kind of situation, only of 32.8% suffer the person that visit to had not been encountered.
Graph 11: Be in when APP of use mobile phone whether does oneself function get user privacy limits of authority below needless circumstance
(10) the account that gets the person that visit to think mobile phone App gathers individual information most probably nearly is to promote advertisement
According to findings, sufferring the person that visit to think to promote advertisement is the mainest reason that mobile phone App gathers individual information, occupy 77.0% . Choose other reason still have, traffic and exchange individual information to occupy 45.9% , it is mining user use habit, better to offer the service is occupied 42.6% , bilk filch activity is occupied 24.6% .
Graph 12: Mobile phone App collects the reason of individual information
(11) the main reason of problem of safety of information of occurrence individual of mobile phone App is individual safety consciousness is thin and do not superintend reach the designated position
According to findings, the safe protection consciousness of individual information is thin and relevant do not superintend reaching the designated position is to suffer the person that visit to think information of occurrence individual of mobile phone App is safe the reason with the mainest problem, scale is respectively 64.0% with 57.3% . Relevant law is not perfect (39.3%) , obtain evidence cost of authority of difficult, dimension is high (24.6%) , dimension authority consciousness is not strong (19.6%) , the industry lacks self-discipline (18.0%) also is to bring about the main reason of problem of safety of information of occurrence individual of mobile phone App.
Graph 13: The reason of problem of safety of occurrence individual of mobile phone APP
(12) more than most probably suffer the person that visit to think App of current mobile phone protects a respect to need to strengthen in user individual information
According to findings, suffer the person that visit to think App of current mobile phone needs to strengthen in field of user individual information, those who have 62.3% suffer the person that visit to think special be necessary, 23.0% be necessary, take totaller than exceeding investigation sample most probably. Think not to need, did not do not have necessary scale necessarily, completely opposite less.
Graph 14: Think App of current mobile phone protects the apiration that the respect is necessary to strengthen in user individual information
2, conclusion
1. individual information divulges a circumstance quite serious, information reveals way and expressional form diversity. According to data statistic result, consumer individual information reveals an approach basically is operator agrees without oneself, collect individual information, operator or illegal element to be divulged intentionally secretly, sell or offer individual information and network service system illegally to put to other have flaw, cause individual information to divulge; Below the circumstance that consumer is divulged in individual privacy information, the commonnest circumstance receives bilk telephone call namely, promote phone and receive a short message to annoy, rubbish mail.
App of 2. mobile phone is excessive collect individual information to present general trend. According to findings, the attributive sort that mobile phone APP needs to get is various, the most outstanding is to get positional information and visit contact limits of authority; And function of existence App oneself gets user privacy limits of authority below use unessential circumstance, increased the risk that individual information divulges; The account that majority gets the person that visit to think mobile phone App gathers individual information is to promote advertisement.
The frequency that 3. consumer reads mobile phone App to use attributive and user agreement or privacy policy second remain to rise with deepness. Investigation shows, more consumer never or now and then read mobile phone App to apply the literal specification such as attributive and user agreement or privacy policy. And, suffer knowledge of technology of network of be confined to to be deficient in state the reason such as length with the character, character of policy of privacy of won't complete read through shows a few customer, or browse roughly, or read a focal point paragraphic, knowledge is not intimate, omit key information or crucial description easily. Still have very big because accredit cannot be used and one part consumer never has not read the applied attributive of App and user agreement or privacy policy.
After information of 4. consumer individual is divulged should be not worth to measure. Investigation data shows, after individual information divulges circumstance happening, consumer worries to be used to be engaged in bilk filch most activity or give tripartite; But notable is, the choice is inactive answer and avowed and hapless suffer the person that visit to be absent a few, the consciousness of active dimension authority of consumer still remains to strengthen.
Consciousness of safety of information of 5. consumer individual is stronger but the salvo with effective lack. Investigation shows, user through filling in partial information protects take stopgap measures of individual information security not effect a permanent cure, and weakness of individual safety consciousness and do not superintend the main reason that reaching the designated position is problem of safety of information of occurrence individual of mobile phone App. On one hand, not quits position often is in between consumer and provider of service of mobile phone App, can agree only or be forced to agree with format clause and information to get limits of authority; On the other hand, although consumer has the consciousness that ego protects, but do not know how to protect oneself effectively, answer effectively hard.
3, proposal
This second investigation makes clear, as the rapid development of mobile Internet, consumer individual information divulges a circumstance to not allow hopeful, mobile phone App is excessive collect individual information to present general trend, consumer existence is a lot of and anxious, but often lack enough and effective answer a method, protect consumer individual information and privacy job to be strengthened urgently. How to protect consumer individual information and privacy, respect the value of consumer and desire, let consumer individual information and privacy data no longer " streaking " , be respected reasonably and be protected, be participated in extensively what cannot leave social all walks of life and administer jointly. For this, chinese consumer society suggests:
1. is perfect and relevant legal laws and regulations, for the industry long-term development provides firm basis. Current, our country has published plasticity of a few compasses file and recommend sexual standard to collect individual information behavior to undertake the standard is mixed to App guide, but problem of the chasten method that consumer cares generally, compensation involve deepness insufficient. The right that both sides trades in suggesting news of farther clear network serves is compulsory, serve the obligation of the provider and responsibility tie to App especially, in making good individual information and data application, relevant risk is mixed of the problem answer with grind sentence, the data industry that allows network period grows inside law limits.
Trends of 2. aggrandizement industry is superintended, for the industry orderly development provides solid safeguard. The protection of the superintendency of mobile phone App and individual information, need industry letter, market is superintended, public security, culture, net is installed wait for concerned branch to be treated in all in coordination, trends is superintended. It is to allow strictly to be mixed into the doorsill register put on record, of the examine and verify that is like pair of development business aptitude, App register put on record, of App service function and content examine, violate compasses penalty mechanism to should form linkage each link, aggrandizement fountainhead is administered; 2 it is severity penalizes of all kinds break the law violate compasses act, severity hits the black industry chain that individual information sells, to violating the act of information of consumer individual privacy, form normalization to superintend a mechanism; 3 it is posture of development of App of close attention market, if build App to selective examination jointly system and blacklist system, seasonable fair show software of black a list of names posted up, remind consumer discretion downloads.
3. urges enterprise consciousness to control oneself, for industry health development provides inherent power. Above all, app service business must establish consumptive dimension to counterpoise the consciousness of person of the first responsibility, stand fast " safe " bottom line, the protective responsibility of information of individual of the person that aggrandizement offset is expended; Next, the enterprise ought to learn user data through reasonable and legal means, take effective measures, ensure user individual information and data are safe, with the service quality and safe safeguard win the option that takes customer and credit; The 3rd, the enterprise is offerred relevant service and fulfill when telling obligation, should carry concise and marked, straightaway kind, the misunderstanding that prevents consumer and read by accident; The 4th, what the enterprise ought to be listened to adequately and value customer is reasonable accuse seasonable feedback treats opinion of sue for peace, promotion customer satisfaction is spent and reliance feels.
4. encourages social masses to participate in, aggrandizement network knowledge gains ground to teach a standard with safety. Want to mobilize social force extensively on one hand, through the society conduct propaganda, society arouses, the society is participated in, the fashion that the society controls answers information of mobile phone App to divulge a circumstance jointly, aggrandizement network knowledge gains ground to teach a standard with safety, safety of information of promotion consumer individual protects consciousness of recognizant He Weiquan; Want on the other hand expedite complain channel and dimension authority channel, through be being complained conveniencely, inform against, feedback and construction of processing channel mechanism, let consumer take an active part in come in the action that defends individual information safety, the dimension authority desire that enhances consumer and dimension authority effect.
5. breeds good news to letter intention is known and use a convention. When consumer is choosing to use mobile phone App, ought to accomplish " 4 attentions " : It is to should notice to choose safety to add up to the Wu of App product kimono of compasses, choose normal and effective medium of communication to undertake downloading installing; 2 it is the applied attributive that should notice to read App seriously and user agreement or privacy policy specification, understanding operates a note; 3 it is to should notice to breed good use convention, be not opened at will and agree with unessential to read take limits of authority, do not input individual privacy information at will, be safeguarded regularly and clear relevant data; 4 it is the problem that should notice to answer individual privacy information to be divulged seriously, discover individual information is divulged when the problem, should adopt significant measure seasonable and active thought fors the time being, mirror to concerned branch when necessary, let more consumer avoid suffer its to kill.
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