Dispatch bought letter network on August 28 the new TV of 4 many months, screen is much abrupter a horizontal line, return a factory to change new later manufacturer delivered to break however the new TV of screen, such flooey worry lets Ms. Zhang touch went up. Send the broken screen plane that come to this, ms. Zhang rejects to receive, and put forward withdraw the demand of goods. The staff member after the sea believes the carry out of TV tells a reporter, when TV leaves factory, passed pledge strictly check, nonexistent quality problem, in breaking screen may be carriage process, bring about, "If the user wants to return money, can offer buy bill, we can apply for to deal with for the user according to the regulation. We can apply for to deal with for the user according to the regulation..
The new TV of 4 months gave trouble however
This year in March, the father of Ms. Zhang bought sea of a new fund to believe TV on the net, staff member installation is excellent, everything is smooth very. But arrived by July, this new TV that just visited 4 months gave trouble however, many horizontal line appeared on indication screen, can call only the newspaper is repaired. "The staff member after making work at that time will arrive home in undertook checking to TV, saying is take maintenance. Waited two days to do not have any letter in replies as a result, my father is unable to bear strength to call again go urging, the ability after 3 two take second place says TV is repaired bad, new machine is changed after return directly factory. " although believe the service after TV makes work to the sea,some resent, but think of family in any case also is handling an issue, ms. Zhang and father also are willing to wait a few days more.
August 6 is Ms. Zhang and personnel of carry out hind had agreed early change the time of new machine, time new TV is excellent midday, can tear open box how is the mother of Ms. Zhang does not know this again good, "Wrap case to be opened, the screen of that television is broken, cannot receive money at all. Cannot receive money at all..
The new machine screen that changes broke
New TV is a breakdown first, the new machine that changes is the stage broke of screen, plus before the staff member after carry out does not calculate positive attitude, this lets Ms. Zhang family very suffer from excessive internal heat: "The old person also won't use other electronic equipment, see TV divert oneself from boredom at ordinary times, before already a many chapel looked without TV, change a stage not to know to want newly again again how long. " the casuse and effect that considers this issue, ms. Zhang and domestic person decision retreat the new TV that this breakdown frequency gives.
Reporter phone contacted the sea to believe the phone of 400 customer service of electric equipment, the staff member expresses, the TV problem of Ms. Zhang home is intensifying handling, harmonious place solves the staff member after the carry out that can let place as soon as possible and user method. "Close check was passed when TV leaves factory, nonexistent quality problem. The indication screen of new machine is broken bring about in carriage process likely, specific reason still needs to be being investigated. Specific reason still needs to be being investigated..
After a many hour, the controller of the branch after the sea believes carry out piece manager also make understanding to the reporter commentate: "Because TV is bought on the net, there is not same type certainly in our storehouse, plus storehouse weekend rest, can issue single shipment in weekday only so, so time has a bit some delay. " the new machine that comes to changing appeared again the problem of broken screen, piece the manager states this also is this does not wish to see, "Since gave an issue, we also can be in charge of be being solved for the user. If the user wants to retreat the word of machine, need offers the shopping bill at that time, apply for to deal with according to the regulation of the company. Apply for to deal with according to the regulation of the company..
Sea letter already dealt with the formalities that return money for the client
The reporter understands, according to the country the regulation of 3 packets of laws, inside 3 packets of period of efficacy, repair twice, the product that still cannot use normally, repair record and proof by what mender offers, be in charge of the product that for consumer free exchange is the same as model to be the same as norms perhaps returning money by the regulation by the person that sell, can chase after countervail to perhaps be dealt with by contract of purchase and sale to generator, supplier lawfully. To this, qingdao city is versed in rights and interests of consumer of management board of commercial firm politics protects the staff member introduction of place, the TV of Ms. Zhang home from buy time to look to still be inside 3 packets of limits, consumer has authority to ask manufacturer undertakes in time maintaining, "If manufacturer has prep above,the goods of exchange a purchase that 3 packets of code decide perhaps maintains a provision, consumer also can ask regulation of manufacturer comply with is carried out. Consumer also can ask regulation of manufacturer comply with is carried out..
Up to distribute news dispatches, ms. Zhang contacted a reporter, state oneself found the working personnel that responsible oneself TV maintains, him assistance of the other side deals with the formalities that return money.
Letter network entire media is presiding reporter Yu Xiao
[Editor: Zong Ruiqi]
