Meal management is the worst is tubal person. How to become let employee be convinced, the meal controller of boss satisfaction?
Controller of a lot of meal, no matter be antechamber or hind hutch can have a such problem: Be in charge of severely, employee should complain to be able to resign even, be in charge of laxly make mistake easily again. Very difficult really!
How to become an outstanding governor? Below result of these 50 management, encourage together with everybody.
1, controller should be in crucial when, appear in crucial position, solve crucial problem, this is administrative skill.
2, the service quality that does not have Gao Shuiping without the controller of high quality.
3, the quality of the enterprise is to rely on a person to maintain and rise, do not teach to employee and putting to death is incorrect, discussing human relationship unprincipledly also is incorrect, want to handle the relation of good person affection and controller.
4, the laziness in the job comes from coxcombical bad habit.
5, controller wants superintend and director to guide after job of make known to lower levels dictates, harmonious, management and examination, cannot give orders simply, no matter fulfil. To each each job, detail, answer item-by-item follows check, item-by-item is fulfilled, one annulus buckles one annulus, one pace closely one pace ability catchs follow closely deep truly fine.
6, controller key wants nurturance a good working way, which job is the style with solid, compact, development will catch, which job can achieve favorable result.
7, rigorous management is reflected not just going up to the person's management, also reflect be opposite the money, management to content.
8, do not blame passenger source little, the business is done hard, should the key see us be done to there is the guest's servive routine sufficient?
9, the business relies on to run (the sales promotion outside going out) come back, benefit relies on to work come out.
10, controller and by controller since " same entrenchment comrade-in-arms " relation, it is " cat and mice " relation.
11, director, foreman should be operated together to the spot and employee more, superintend and director guides quality. Want to realize, quality is competitive foundation, and on the bagatelle that quality put oneself in another's position is a guest to serve in each now.
12, quality of client evaluation service is to see the actual result that he gets, is not to look to endeavor.
13, efficiency should reflect the bagatelle in every little bit to go up, spare time from one second have sth in mind, doing the ability on good foundation job to stress efficiency.
14, the director's job is the important one link in meal management, the director says to be not done only be no good, do only do not say to also be no good. The manager should be caught a bit more closely to the director's management, the standard is decided a bit more finely, administrative method wants scientific place.
15, of the branch groom means wants competitive, amusement and interest sex.
16, the working characteristic of meal is how the equipment materiality and aeriform service organic ground union rises.
17, do meal job to want to handle affairs by economic rule, want to have consciousness of market concept, competition and cost accounting idea.
18, should be discussed to crucial question and namely definitely, definitely go namely, otherwise accomplish nothing.
19, personnel flow is normal, the family will dig a person also is inevitable, the key is how to be aimed at social the true state of affairs to do good employee quality to increase the job, how to make sure personnel walks along a batch, foster a batch, grow a batch, serve as education backbone and technical the best of its kind all the year round the job; As administrator for, answer to improve leader skill ceaselessly, consideration problem is bit more considerate, pay attention to working method, want much understanding to the psychological activity of employee, much analysis, aerate more, much research.
20, the limitation that does not have workload, do not have simple change.
21, administrator should take duty standard to go go on a tour of inspection, want to improve work efficiency, must hold to spot superintend and director to guide.
22, the education of quality is in grooming, accumulate in daily every little bit rise.
23, had caught only at ordinary times the job, the judgement of crucial moment just won't give error. Not at ordinary times working quality, do not have the head off a danger when the key.
24, service quality shows to go up in each bagatelle with body of level of management, an expression, a movement, reflect the service consciousness that gives us, want to have good service quality, above all due the ideology of good working style become reconciled.
25, be joined by countless bit and the line of the enterprise is become, formed oneself style and spirit, so meal job does not have bagatelle, conjunction of at every turn is worn fame.
26, each welcome the job is important, likely to us it is simple repetition, to the guest it is first time however.
27, the management of meal is built in the guest complain over, also can say, the management of meal builds the base that analysing summary to quality accident over.
28, the circumstance of the market is Protean, should be good at following vicissitude of the market and change, take the benefit of one instant.
29, modest and academic, feel not ashamed to learn from one's subordinates, do not be equal to penniless.
30, a company does not develop below auspicious situation have no way out. Development obstruction comes from the equalitarianism in brains, do not beg aspirant, dare not assume a risk. Always should be in as operator " strong " pose, defending is not defended.
31, government serves for the client, manage itself the process as making a product is same, want to study the market, stress product quality.
32, meal works actually not complex, hardware + software + harmonious + quality = quality.
33, cannot seeing auspicious situation is ignorant, saw going developing is incompetent.
34, should rise and maintain service quality, be about to rise the quality union of the director's eye and employee.
35, the quality of a meal and fame not as a person leave and lose, also cannot take away for place of a person. The personnel of meal need not break rotate, but quality cannot fall however, the style that maintains a meal is the most important, also be the hardest.
36, the foundation that the person's quality is top-ranking meal.
37, competition has pressure, pressure just can have power, motivation just can be an enterprise self-consciously to create wealth.
38, go up in meal management, we often say the guest is right forever, but not be every time is opposite completely 100 percent in fact, the problem is to should be complained when content and fact have discrepancy, we are can " right " invite a guest, "Let " the quality that reflected meal staff, reflected our policy level, "Let " do not displease already guest, maintain the interest of the enterprise again.
39, the eye of manager, director should discover a problem, rise to control the function of quality.
40, when controller due piece " mother-in-law mouth " , as time passes, employee knows what should be done, what ought not to be done.
41, all-around the land increases work efficiency to be about to achieve time, mensurable, calm standard, calm rate of progress, begin from fine point.
42, the foundation that service quality is competition, it is the fundamental condition that meal lives.
43, administrative style should have " 3 fact " : Solid, fulfil, frank.
44, the discretion of dining-room class should be decided by the guest, the frequency that the guest complains and weight are the level that measures dining-room level of management.
45, must value petty thing what do meal work, accomplish at every turn to fulfil, clear.
46, the style that the appearance appearance of every employee is representing a company, should realize oneself are in the expression of dining-room is an individual no longer, however whole dining room.
47, dining-room is like same department machine, departmental door each components that go up as the machine, only close together union ability runs 24 hours freely.
48, " do not displease a guest forever " the principle that is service industry iron, a complexion, a smile, a word, a movement should accord with professional morality.
49, controller should be to working manner it is in order to finish accurate, is not calculate with Xiaoshi.
50, should accomplish as controller: Have social morality, dawn makes humane run, know business law and regulation, is not delimit oneself at code besides.
