Recently, ofo user explodes makings, 199 yuan of cash pledge of Ofo cannot be returned, the customer service telephone that dials a page to show is spacing, contact online customer service to say to did not handle refund attributive. Flounder finds another customer service to express, this refund already was referred, need awaits the left and right sides 3 days, zhang still did not arrive after deadline arrives.
Spacing of customer service phone
Online customer service does not have refund attributive
Mr Yang represents Ofo user, after the near future applies for to return processing to the cash pledge on account, show however " refund is unusual " . According to showing in capital detail, refund means go back pays channel formerly " silver-colored couplet Apple Pay " .
Mr Yang tries to dial the customer service telephone that the page shows, discovering however is spacing. He connects online customer service later, customer service expresses " online customer service does not have refund attributive, the proposal dials speech customer service " .
After this, customer service gave a telephone call " 4000507507 " , telling Mr Yang time going to work is in the morning arrived at 7 o'clock in the evening at 9 o'clock. Notable is, the telephone call that this number and systematic refund page show differs one digit word, not consistent.
After flounder much take second place, mr Yang connects speech customer service eventually and put forward refund to apply for again, customer service affirmed 3 times continuously " why to want refund " hind, inquire to systematic tiring-room refund is unusual problem. Subsequently, speech customer service tells Mr Yang, its had submitted refund application, unusual reason is not clear, but speech customer service does not have a law to repeat once more submit application, suggest to the result is examined after awaiting 3 days.
On September 5, on the distance item of refund of Ofo of Mr Yang connection already passed 3 days Saturday, but cash pledge still has not arrived Zhang.
The reporter tries to hand in cash pledge and processing of gold of return a deposit through registering new user, in cancelling cash pledge course 3 times, have successful second twice to arrive Zhang, only once 12 hours did not arrive Zhang, this explains " refund is unusual " not be all users exist. But, handing in, in process of gold of return a deposit, discovered more problem however.
Cash pledge full a cost changes buy year of check
Be suspected of violating right of know the inside story
Register new user to choose to ride when travel, systematic clew user have not pay cash pledge. Jump turn after the page, acquiescent option is the system " 99 yuan of red bags year card avoids mortgage " , if pay a success according to acquiescent option, the user was equivalent to buying a piece to be able to avoid detain to drive year of wedge of travel, and rather than charges value deposit.
Red wrapping the distinction with year of card and the largest deposit is his fill a value to arrive directly account remaining sum, and the refund of account remaining sum is more trival, need user will register a mobile phone oneself are date, true full name, Id date and retreat remaining sum reason to send to appoint mailbox, refund period needs 7 weekday.
Zhao Zhanling of researcher of engage by special arrangement of center of intellectual property of university of Chinese politics and law:
This kind of behavior belongs to the right of know the inside story that violated consumer and own option, because consumer is,enter from cash pledge interface. The interface after entering most what upper part shows as before is " pay deposit " , what a lot of consumer may not be clear about to after paying, be bought is year of card.
Retreat cash pledge to be consumed by misdirect
Be suspected of con
The entrance that cash pledge returns is very secret, the user needs to pass 4 measure " purse -- purse management -- cash pledge rights and interests -- gold of return a deposit " operation, "Gold of return a deposit " be in " cash pledge rights and interests " of the page most lower part, need a hand to move glide the page just can be found, and process of gold of return a deposit is ceaseless " persuade to stay " , least need clicks ability 10 times to submit application, among them a measure acquiesces is " buy year of check automatically " , and " gold of return a deposit " it is gray small character instead.
There is an user to oppugn actually of this kind of means to bind cash pledge and remaining sum account to sell red package in numerous platform year card.
Guangdong adds up to Xiao Jinyang of solicitor of state attorney office:
Share the operator of electronic business affairs such as bicycle to accept place move of cash pledge, imprest expenses to make him use, it is to damage behavior of consumer rights and interests badly, its behavior has been suspected of consuming con.
Protect code to decide according to consumer rights and interests, operator provider is tasted or the service has fraudulent action, ought to increase the loss that recoups its to get according to the requirement of consumer, the cost that raises compensatory amount to buy the money paid for something purchased or received for something sold of commodity to perhaps accept a service for consumer 3 times.
And below the circumstance that Ofo does not reach the designated position in the announcement, cash pledge, imprest cost move makes him use, be suspected of con.
Netizen comment:
@ Yi Ying wants happy oh: My cash pledge is swallowed to me
@ Yo dragon - Sir: How to do? I still have 3 cash remaining sum to be inside! !
@ bronco: Shift to an earlier date fortunately one withdrew fund
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