A few days ago, shijiazhuang citizen prevent report of hot line of Metropolis Daily of Zhao of lady Xiang Yan, she issued sheet to purchase the service that washs lampblack machine through APP of E city Home E this year in January, who knows those who wash machine of the lampblack in the process to fight corrupt coating is damaged. Du Nv person to claim for compensation of side of E city Home E, however up-to-date, both sides still was not reached with respect to compensatory problem consistent.
Shijiazhuang citizen prevent the lady passes natural gas of pay of APP of E city Home E to expend all the time at ordinary times, see there is the service of machine of cigarette of edible vegetable oil on APP, issued one sheet on January 10 this year, cleaning cost is 100 multivariate. Very fast, clean teach of personnel Du Shi to come to home of Du Nv person to come to serve, who knows to be being cleaned in, du Nv person discovers machine of him home lampblack to go up fought smeary coating to be corroded by. Du Shi teach stops to clean and be reported to the company rapidly.
Du Nv person also dials the customer service phone of E city Home E to have report, before long customer service personnel feedbacks, coating is destroyed to be the problem that cleans smeary liquid medicine, the manufacturer that offer money changed new detergent, but did not shift to an earlier date try out. Customer service personnel says, regular meeting gives Du Nv person a satisfactory solution.
"I contact him for many times, say with me all the time up the face was reported, let me await. " Du Nv person says, this thing is procrastinating all the time, she dials meantime for many times the phone of official customer service of E city Home E, still have been to Shijiazhuang of E city Home E to stand, but gotten answer is affirmative meeting is solved, let her continue to await.
Du Nv person says, her house is clothbound room, land agent sends lampblack plane, the brand is boss card, value 229 yuan, how had not used. After fighting smeary coating to be destroyed, be infected with easily smeary, cannot clean clean, still left mark of a path white, the influence is beautiful.
Yesterday, reporter and Du Shi teach acquired connection. Du Shi teach says, of machine of lampblack of home of Du Nv person fighting smeary coating is face of the lacquer that bake, may clear lotion and range of the lacquer that bake produced reaction. Lampblack machine is newer, look apparently, as to fight smeary function to be able to get how old influence, he is not professional personage, need is judged by manufacturer. Du Nv person does not accept the program that he offers, after this prevent the lady is be in with the company talk things over. He already left his post before a many month, the circumstance later more not clear.
According to the introduction on net of official of E city Home E, this company is belonged to new abstruse group is wholy-owned subsidiary, minute of station is set in the many cities such as Shijiazhuang. The reporter contacted Shijiazhuang of E city Home E to stand yesterday, mr Zhang weighs chief, this matter half an year fails to solve, because claim for compensation of Du Nv person is excessive,basically be. Every this company order has insurance, gave a problem to want client claim for compensation only reasonable, two can get appropriate is solved inside Zhou Zhi. The buys machine of a lampblack afresh requirement that Du Nv person raises, this company cannot be satisfied, accordingly the thing was not solved up to now.
Mr Zhang expresses, he also is to just came before long, not clear to the circumstance at that time, arrive through inquiring the means such as the record understands, what the lampblack machine of home of Du Nv person damages rate says without her is so serious, lampblack machine is partial place damage only, fight smeary should the question is not big.
Be aimed at the view of Mr Zhang, du Nv person thinks, fight smeary the main function that belongs to lampblack machine, be damaged because of coating now, the function already sold at a discount greatly, cannot use normally. She puts forward to compensate for machine of a new lampblack, or 1000 yuan of herself add compensate again some of money buy a station new, the other side of these two kinds of plan disapprobation. After she prepares to contact the carry out of boss electric equipment, judge the damage level of lampblack machine by the personnel after carry out.
Before the reporter distributes news dispatches, mr Zhang says this matter already passed the time after carry out, they had not solved attributive, can undertake reporting to headquarters, look how to be solved.
(Ren Li of reporter of swallow Zhao Metropolis Daily)
