On September 18, the reporter learns from city industrial and commercial bureau,
29 enterprises of our city become first ODR company,
Debut formally in the whole nation 12315 Internet platform
Online solve consumptive dispute function.
"ODR is really good, I complain freezer quality problem, a hour handled market. " that day morning, citizen Song Jiang calls city industrial and commercial bureau 12315 consumer are complained when informing against command center, say.
On March 15, 2017,
The line on 12315 Internet platform of countrywide,
Consumer can pass mark of public of platform network address, APP, small letter,
Convenient and quick expression tells small letter small order beg.
On March 15, 2018, 12315 Internet platform of countrywide 2 period go up line, divide outside adding map of entry means, electron, still developed consumption dispute is online solve a function, encourage more powerful consumer rights and interests protects consciousness, be willing to fulfill consumption the responsibility of dimension authority society, operator after more perfect customer service makes work becomes online consumption dispute to solve (Online Dispute Resolution) enterprise, namely ODR enterprise, drive operator and consumer start off before the others to reconcile thereby, to raising consumptive dispute to handle efficiency, promotion company image is having positive effect.
Through arousing deploy and operation groom, recently, our city the first batch in all 29 enterprises become ODR company. If consumer has those who involve these 29 companies to seek advice or complain, can pass date of public of 12315 Internet platform of countrywide, APP, small letter to wait online get a response or accept, implementation is online and instant communicate, solve a problem immediately.
According to city industrial and commercial bureau relevant controller introduces,
12315 Internet platform of countrywide introduce ODR enterprise mechanism,
Conduce to supervise and urge operator fulfils consumptive dimension to counterpoise the first responsibility,
Implementation consumes environmental society to be treated in all,
Ease the actuating pressure that basic level is versed in business chance closes at the same time.
Next, city industrial and commercial bureau runs the basis actually the condition,
Introduce more ODR company stage by stage,
Make jointly with ODR enterprise be at ease consumptive environment.
