2015, paragraph of gentleman of treasure chicken bought to import Wo Erwo XC60. Came 2016 2018, the car is taken off twice in the stall in travel block, 4S inn changes twice gear-box. This year on September 2, che Gang fosters cordial relations between states two days, in travel road abrupt flameout, cannot start. Engine calls 3 crocks after 4S inn is checked do not work, already protected character too period, need car advocate oneself are repaired. Paragraph the gentleman oppugns problem of quality of this car existence.
On September 19, wo Erwo customer service to paragraph the gentleman expresses, already recorded its to complain, subsequently by 4S inn and paragraph the gentleman negotiates processing.
Car advocate say: Buy a car more than 3 years 3 times to break out breakdown
On September 19, paragraph gentleman report, in January 2015, he asks a friend from Jiangsu Nantong inn of a Wo Erwo 4S bought to import Wo Erwo XC60, spent 390 thousand yuan. "Because,taking a fancy to Woerwo is this brand with safety celebrated, be being added is entrance car, I think quality can be better. Shaanxi did not show a car at all at that time, I held a friend in the palm to expended very great strong gift to shift a car from Jiangsu Nantong. Use in treasure chicken all the time later, did not think of 3 years to come, in car travel malfunction suddenly 3 times, the person safety that lets me is browbeaten. The person safety that lets me is browbeaten..
All sorts of certificate show car, this car is produced from Belgium, the entrance came on June 10, 2014 home. Paragraph the gentleman bought a car in January 2015, of the same age was in Feburary on treasure chicken card. Paragraph the gentleman says: "Bought car hind to be used normally more than one year, july 2016, I drive in Xi'an high new developed area when travel, car blocks an abrupt malfunction, stop on the driveway to cannot be moved on the spot play. After producing a problem, the car is pulled Xi'an inn of a Wo Erwo 4S, after inn just is checked, saying is gear-box occurrence breakdown, changed freely to me gear-box. This year on August 15, I drive in travel of highway of administration of treasure chicken urban district, car is taken off again block. I contact the inn of Wo Erwo 4S of treasure chicken, inn just lets me drive the car in inn to maintain with type of hand movable mould. Through the examination, still be gear-box occurrence breakdown. 4S inn changed again gear-box, returned the vehicle on August 30 return me. On September 2, I in treasure chicken high new developed area new and high highway goes up when sailing, car is abrupt flameout, how to also hit do not wear. The car was pulled that day treasure chicken inn of Wo Erwo 4S, 3 crocks that motor says after inn just is checked do not work. Up to on September 19, the car is put in 4S inn already 17 days, I connect Wo Erwo customer service several times, also reach the 4S inn bargaining of treasure chicken with Jiangsu Nantong, but manage like where to the problem, all the time neither one makes clear a view. All the time neither one makes clear a view..
Inn-keeper says: Passed to be protected character period repair engine to want at one's own expenses
On September 19 morning, reporter of China business newspaper and paragraph the gentleman comes to treasure chicken inn of Wo Erwo 4S, inquire discovery through the system, paragraph the gentleman was mixed in July 2016 really August 2018, had changed twice gear-box. The staff member in inn says, the car is not started at present, preliminary judgement is engine trouble, have a problem as to gear-box, should foster cordial relations between states first engine ability knows. But this car had passed 3 years to be protected character period, maintenance engine wants paragraph of gentleman at one's own expenses.
Paragraph the gentleman expresses, he ever dialed telephone of inn of Jiangsu Nantong Wo Erwo 4S, the staff member says, they already reflected the condition manufacturer, manufacturer states this car is countrywide couplet is protected, maintain in treasure chicken in treasure chicken occurrence problem, proposal paragraph the gentleman continues and the 4S inn of treasure chicken contacts processing.
Paragraph the customer service telephone that the gentleman dialed Woerwo again, the staff member says, this is paragraph of gentleman the 4th call, they made a record, subsequently inn of 4S of place of chicken of meeting Xiang Bao feedbacks, can let 4S inn be mixed inside two weekday paragraph of gentleman connection.
Paragraph the gentleman expresses, ran 3 many years 90 thousand much kilometer, changed transmission case twice, now engine bad, appear so serious quality problem, inn of inn of Wo Erwo manufacturer, 4S selling a car, the 4S that build a car mutual shuffle, last a period of time does not give processing ten days, make a person helpless be bitterly disappointed.
Wo Erwo ever lengthened problem gear-box to guarantee period
As we have learned, paragraph the XC60 of this entrance Wo Erwo that the gentleman buys, those who use is gear-box of MPS6 double separation and reunion, and abrupt stall takes off the problem that block to ever was reported for many times by media in the route of XC60 model travel that uses this transmission case, the dimension authority action that home ever also had produced more to be aimed at this gear-box.
This year on September 7, the car sells Wo Erwo (Shanghai) the problem that limited company is aimed at this gear-box releases a specification to say, the problem height that Wo Erwo car mirrors to the client takes seriously, already perfected a solution in December 2017, include: Inside 7 years of limits since the day that buys oneself, the car of embarking MPS6 gear-box, breakdown provides free maintenance service by agency related gear-box; Offer highest 7 years or 160 thousand kilometer (include car original and truckload guarantee period) system of gear-box of MPS6 double separation and reunion is lengthened guarantee acceptance.
On September 20 afternoon, claim the response of a staff member of Wo Erwo manufacturer says, paragraph the gentleman's problem already turned over 4S inn to negotiate processing. That day afternoon, paragraph the gentleman says, before 4S inn gives his reply and this same, engine by paragraph the gentleman is maintained at one's own expenses, if gear-box has a problem, inn just is in charge of maintaining.
