Report inscribed Beijing of Xinhua News Agency on September 21: Deduct cost in disorder, kill ripe, do not fall to rise instead -- big superintend and director of the State Council is checked attack continuously carry fast fall expend new pain spot
Xinhua News Agency " new China viewpoint " reporter Jiang Lin, sodorous, Liu Shuo
In recent years, telecommunication is carried fast fall cost already obtained level sex positive result. But the 8th superintend and director checks the State Council to was in Beijing, Tianjin group recently observe publicly and investigate privately of and other places, discover trade of 3 big telegraphic operation fulfil a circumstance to be apart from masses to expect to still put difference, consumer reflects operation business centrally compulsive consumption, kill ripe, false conduct propaganda, bright fall solid go up wait for a few big questions. 20 days, the 8th superintend and director checks the State Council group invite 10 delegates from inside thousands of netizen, with 3 big telecommunication operation business communicates face-to-face.
Compulsive consumption, careless deduct cost, who makes my mobile telephone advocate?
Mao Wenjun says Beijing citizen of 74 years old: "Last year, I dealt with a new formula by the commendation of Chinese mobile customer service, passed very long ability discovery, before every months of 18 yuan formula did not give cancel. Before every months of 18 yuan formula did not give cancel..
Superintend and director is checked group be aimed at before this carry fast fall in expending opinion of collection many 8000 netizen, buckle the phenomenal common occurance that consumes cost, compulsively at random so. A few see the formula that is like privilege, business of the operation after a few months with " probation " the price is increased sadly for the end; A few fee driving wedge that abolish already, long-distance roam cost still is in direct or covert collection; Return some consumer to be opened by privately of postal service hall even business, oneself know far from.
Liaoning Dalian citizen fills a gentleman to think the UniCom number change the name of owner in a register of an under one's name gives a wife, but be informed by postal service hall this number became " beautiful date " , must put 2000 yuan beforehand and every months of lowest consumes change the name of owner in a register of 300 yuan of ability.
The netizen of a Qingdao is mirrorred, mobile phone of the old person in the home does not have online function, indescribable however was opened discharge formula, phone ten thousand and eighty-six cancelled, but was opened again on September 11, want to hit consumptive detail to also be rejected by postal service hall.
In this dark in visitting, the member that superintend and director checks composition reachs Tianjin city with consumer identity some shift postal service hall deals with machine of a piece of novice to get stuck, the accused knows to need to open half an year of Mi cluck membership to include appreciation business, covert collection 36 yuan already public proclamation is banned close " cost driving wedge " .
"A variety of problems bring about one part consumer to be opposite carry fast fall cost is obtained sense is not clear, satisfaction is spent do not rise to fall instead. " the 8th superintend and director checks the State Council Li Guozhou says group of assistant group leaders, operation business should cogent improve a service, let common people be consumed in vain obviously.
[the spot is responded to]
China is mobile: In the light of business " not know the inside story is ordered " problem, chase after 100 ％ duty, right consumer " retreat cost to check again first " .
Chinese UniCom: Beginning professional work of entire network rise in value in the organization non-standard custom-built and special processing. Do not carry out a problem to beautiful number policy, strengthen management further, avoid to serve controversy.
Chinese telecommunication: The unreasonable regulation in revising beautiful date to carry out detailed rules will be combed inside a month.
Kill ripe, false conduct propaganda, who ensures consumer rights and interests?
Carry fast fall cost is Pu Hui service originally, but superintend and director checks group of discovery, operation business often offers choice privilege to new client only, do not grant to inform to old client, forbid to deal with, bring about a lot of old client or floriferous endowment cost, or has to change name afresh.
"Same discharge, month of new old user hires difference particularly big. Change name very troublesome, because bind,decided date of Zhang of a lot of finance and APP service. A lot of friends use two mobile phones act against one's will beside, one maintains connection, another uses the favourable formula of new order. " if the netizen represents Chen Zhuo high mountain, extensive resonance is caused on the meeting.
Netizen Ma Dongchao says, to enjoy new user formula, oneself changed the name of 3 UniCom 2 years. Telecommunication of a China uses a report, the fixed broadband formula that runs in the home, same lunar rent charge can enjoy new user to be less than the discharge of the half only, oneself or the ad that see village paste just know.
The case that investigates group of understanding from superintend and director looks, operation business underground of endowment cost standard is opaque, kill not only ripe, and undertake be announcemented optionally to consumer, what formula charge place includes is implicit clause, additional requirement often does not grant to hint, consumption " into hole " hind be in a dilemma.
University of Chinese politics and law says in 3 students Daiyun greatly, many 2000 undergraduate that oneself investigate exceeded a half to encounter the false conduct propaganda of operation business. The flow that promises originally has is the late night arrived at 23 o'clock partly greatly quite in the morning the discharge when the idle between 7 o'clock, do not use at all. Discover the problem wants to change a formula, the accused knows one year in cannot adjust.
"China does not have formula of set limit to 78 yuan mobile, the 4 G flow that can use normally actually has 10 G only, the net after exceeding fast meeting falls ｓ of ｐ of １ M ｂ , be equivalent to returning 2 G network, clear be unworthy of the name or the title. " the netizen that pursues lawyer job hopes on behalf of Liu Sairui operation business is being carried fast fall on cost many a little bit to cover a region bit lesser sincerely, simplify as far as possible the formula is regular.
[the spot is responded to]
Chinese telecommunication: Will " Tian Yi not formula of set limit to " more the name is " Tian Yichang is enjoyed " formula, hypostatic channel is all since September 27 the site appears no longer " not set limit to " or " infinite discharge " wait for character and propagandist element. Save liner eat in the light of what did not open to old user individually, rectify and reform inside a month reach the designated position.
Chinese UniCom: Optimize early-warning of discharge of high specified number and short message to remind a function. Requirement whole nation manages medium of communication each active fair show formula regulation, bright show of all kinds making work endowment cost program.
China is mobile: "Do not be restricted discharge " it is customer service conduct propaganda does not reach the designated position, considering whether using the client gives a hint when be close to 10 G. In the light of endowment cost the choice suffers be restricted, new old client is different authority issue, accomplish " order independently, freedom is retreated order " .
The broadband is not wide, do not fall to rise instead, is sincere letter managed go which?
Superintend and director checks discovery, broadband of partial consumer report is not wide, a few consumer feel endowment cost does not fall to rise instead even.
"The network still did not rise truly quickly. " Xu Tao mirrors IT practitioner, the UniCom broadband that does in the home downloaded speed to promote 100 M now, but go up speed has 4 M only, did not change almost, satisfy hard use daily.
Mobile user Mr Liu tells Henan Zhengzhou superintend and director is checked group, before June 1, 1500 minutes are included in 188 yuan of formulas of local provincial communicate, 1500 minutes of home communicate. Cancel to roam however after cost policy is rolled out, same price includes 700 minutes of home to communicate only.
Telecommunication of door of Hubei chaste tree uses Mr Wang to mirror, 149 yuan of formulas of the place before July 1 include 40 G discharge communicates with 600 minutes, adjust later add 400 minutes to communicate for 20 G discharge, be equivalent to coverting raise price.
Next operation business is overall wearing " floor price " formula, more let consumer of old person, impoverished area wait must make money more. Henan is anxious made Mr Liu report, mobile lowest month hired place to raise 18 yuan from 8 yuan, him even if need not discharge, also must draw out this charge.
"Endowment cost compares line for special use of medium and small businesses individual endowment cost is more opaque, fall more not remarkable. " the netizen says on behalf of Huang Shengbo, conduction company special railway line can call only a home asks, every months of price from 1000 multivariate to 7000 multivariate differ. Same bandwidth, every Beijing month wants 1100 yuan, but Hangzhou every quarter just 2000 multivariate.
[the spot is responded to]
China is mobile: Discharge of monthly of the implementation inside year is average and monovalent this year fall to divide money less than to every million １ . Increase promotion to include 8 yuan inside low threshold formula, satisfy the requirement of masses of old people, impoverished area. Reduce considerably medium and small businesses is mixed pair of communication cost that start a business.
Chinese telecommunication: A foreign language tone that drops partial old formula considerably and discharge endowment cost, popularize low threshold formula; Light changes enclothe a village termless promotion reachs 20 M the following broadband inside year 20 M, unified roll out 360 yuan of bags year 20 M broadband; Begin " special railway line 8 fold hurried double achieve " special and favourable activity.
Chinese UniCom: Serve the mobile phone that rolls out coequal character, lower doorsill and broadband the product; In the light of double start enterprise, small small company, the special railway line with lower price endowment cost is mixed more overall service, reduce company operation cost.
