In selling a friends the issue issue that often encounters at present, small make up course classification to induce, the commonnest classification has 6 group, it is to buy what the home did not get money to receive partial commodity, commitment only respectively goods, wrap up was not received to stop inside time custom and the description that buy the home to already got money not agree with, product damaged, product cannot work normally.
Be aimed at the dispute of each type, small make up come to cent to everybody undertake into 4 link analytic:
A. Mention the reason of dispute
B. Mention practice of both sides of home of the buying and selling after dispute
C. After platform intervenes, manage like where
D. How to avoid this kinds of issue
Did not get money -- get partial goods only (be dressed in a Chinese-style jacket and trousers)
A. Mention the reason of dispute
Measure of the product in this order is 10, sell the home to deliver goods through two wrap up. Among them a wrap up already appropriate is cast, another wrap up still is in road, because this buys the home to mention with getting money,dispute asks partial refund: 1 Of The Packages Arrived Weeks Ago, the Other Did Not.
B. Mention practice of both sides of home of the buying and selling after dispute
Buy the home: Mention dispute,
I Wrote To You Twice And You Had More Than 10 Days To Answer. It Is Ovious You Do Not Want To
Solve This Issue. 1 Of The Packages Arrived Weeks Ago, the Other Did Not.
Sell the home: Reject issue, emphasize another carry odd numbers that laps in road, give out again at buying the home. Suggest Mai Jiayan grows time receiving money to await package.
So Sorry For Late Response. Recenly We Were Lack Of People To Deal With Many Orders. I Am Hiring
More People. I Tracked This Tracking Number It Was In Shipping And Not Returned. I Just Extended
More 15 Days Delivery Time.
Buy the home: Agree to continue to await and ask wrap up state.
Sure, but Before I Cancel The Dispute, could You Tell Me What Is The Last Known Location Of My
Package? And How Old Is This Information?
Sell the home: Show wrap up state and suggest to await amount of day of number, refund.
The Tracking Information Just Shows It's In Shipping. I Can't Get More Information. I Just Extend
More Delivery Time And You Have 29 Days To Confirm This Delivery. At Least, friend, if You Don't
Cancel The Dispute, pls Change The Refund Money, you Already Received A Part Goods Of This
Order. Thanks.
C. After platform intervenes, manage like where
After platform is received, mail both sides signals a case.
Inform buy the home: Partial parcel suggests to await in road, if wrap up appropriate is cast,affirm please receive money.
The Tracking Number Shows The Goods Are In Transit, we'll Ask Seller To Contact Shipping Company To Confirm The Status Of Package Within 3 Calendar Days.
If You Have Received The Goods In Good Condition, please Cancel This Claim And Confirm Order Received.
Inform sell the home: Freightage time has exceeded affirmatory carry to amount to time, the proposal is active with buy the home to communicate.
Hereon dispute order, the sun that delivers goods from wrap up rises up to now, goods had exceeded the affirmatory carry that you install to amount to time in the time of road. The respect that buy the home also because of
Did not get money tardy and mention dispute, and did not undertake nolling prosequi to initiated issue during this. Accordingly, please you are active with buy the home to undertake good communication,
Tackle the overtime problem that causes because of objective reason in time, get the understanding that buys the home and support.
After answering deadline to expire, wrap up not appropriate is cast, sell the home to agree with partial refund:
I Have Agreed To Refund You. Firstly I Refused Your Dispute Is That Because This Parcel RB59****564CN
Is In Shipping. And I Hope It Can Be Shipped And We Extended Deliery Time For You. I Do Not Ingored
You I Am Very Sorry For My Late.
Platform operates partial refund and close issue.
D. How to avoid this kinds of issue
1.Pay close attention to dispute case actively. Before to buying the home to mention dispute has not rise to arbitral platform to intervene, give actively answer.
2.Check deliver goods amount of amount, refund. In affirm the part laps not below the case that appropriate sends, active with buy the home to check information of partial refund amount.
3.Consistent circumstance talks things over to fall in both sides, will identical message feedbacks at dispute platform.
Did not get money -- goods during transit (did not arrive in affirmatory time)
A. Mention the reason of dispute
Affirmatory carry amounts to time to expire in this order, buy the home to did not receive goods to mention dispute.
B. Mention practice of both sides of home of the buying and selling after dispute
Buy the home: Mention dispute,
Full Refund Please.
Sell the home: Reject issue, inform be willing the money is made below the line, the requirement buys the home to provide number of the Zhang that make a money.
We Have Paid To Your Payapl, please Check It. And Help Us Cancel Dispute, thanks. Dear Friend
C. After platform intervenes, manage like where
After platform is received, mail both sides signals a case.
Inform buy the home: Partial parcel suggests to await in road, if wrap up appropriate is cast,affirm please receive money.
The Tracking Number Shows The Goods Are In Transit, we'll Ask Seller To Contact Shipping Company To Confirm The Status Of Package Within 3 Calendar Days.
If You Have Received The Goods In Good Condition, please Cancel This Claim And Confirm Order Received.
Inform sell the home: Freightage time has exceeded affirmatory carry to amount to time, the proposal is active with buy the home to communicate.
Hereon dispute order, the sun that delivers goods from wrap up rises up to now, goods had exceeded the affirmatory carry that you install to amount to time in the time of road. The respect that buy the home also because of
Did not get money tardy and mention dispute, and did not undertake nolling prosequi to initiated issue during this. Accordingly, please you are active with buy the home to undertake good communication,
Tackle the overtime problem that causes because of objective reason in time, get the understanding that buys the home and support.
Answer time inside, sell the home and buy a communication line to leave dozen of money:
Sell the home: With buy the home to confirm sign of the Zhang that make a money
Dear Friend, so Now The Payapl:****1@gmail.com Is It Right For You? I Just Want To
Confirm It Thanks Dannia
Buy the home: Confirm Zhang sign
Yes My Paypal:****1@gmail.com
After answering deadline to expire, wrap up not appropriate is cast, platform mail both sides asks to sell the home to provide evidence of the success that make a money.
After selling an evidence that provides the success that make a money, platform handles money and close issue.
D. How to avoid this kinds of issue
1.Pay close attention to dispute case actively. Before to buying the home to mention dispute has not rise to arbitral platform to intervene, give actively answer.
2.Attention content sheds progress, flow in content cannot below the circumstance that acceptance carries only time appropriate is cast active with buy the home to talk things over to whether be lengthened ship time.
3.Consistent circumstance talks things over to fall in both sides, will identical message feedbacks at dispute platform.
Already got money -- goods and description not agree with
A. Mention the reason of dispute
Bought the home to buy 2 Lot, 8 bulb, the wattage that bulb expresses after getting money is abhorrent, mention with this dispute.
B. Mention practice of the buyers and sellers after dispute
Buy the home: Mention dispute, 25 U.S. dollors do not retreat requirement part refund goods (total amount 49.4 U.S. dollors)
Unfortunately, you Sent Me Wrong Products. I've Ordered SMD5630 - 60LEDs - 15w, received 42LEDs-5.2W. Third Times Difference In Power. I'm Very Upset, because, I Always Receive Corn Bulbs With Lower Power. This Time I'm Triple Upset, because You Sent The Wrong Bulbs. If You Need I Can Send You The Link To The Video.
Sell the home: Reject issue, the requirement buys the home to return money, expressed to send the bulb of two kinds of types, deliver goods according to the requirement that buy the home, the hope buys the home to detect afresh. Hello, you Purchased Two Orders From Us, one Is 42leds, another Is 60leds, we All Do As Your Request.
On The Other Hand, the Power Is More Than 5W And You Should Text Is In Correct Voltage And Current. Best Regards!
Buy the home: Modification refund reason, refund amount falls from 25 U.S. dollors to 21 U.S. dollors, and express be willing quote, if return money, the requirement sells the home to assume freight.
Unfortunately, you Sent Me Wrong Products. I've Ordered SMD5630 - 60LEDs - 15w, received 42LEDs-5.2W. Third Times Difference In Power. I'm Very Upset, because, I Always Receive Corn Bulbs With Lower Power. This Time I'm Triple Upset, because You Sent The Wrong Bulbs. If You Need I Can Send You The Link To The Video.
21USD My Last Offer. I Also Can Offer You Return Of Product, but You Should Pay Shipment Cost = 11USD In Advance.
Sell the home: Reject to buy domestic request, the requirement buys place of domestic go back to have goods, next sum refund.
Please Return My Goods To You
Buy the home: Continue to reject to sell domestic request, and provided video quote. Mention next arbitral dispute, requirement platform intervenes.
Unfortunately, you Sent Me Wrong Products. I've Ordered SMD5630 - 60LEDs - 15w, received 42LEDs-5.2W. Third Times Difference In Power. I'm Very Upset, because, I Always Receive Corn Bulbs With Lower Power. This Time I'm Triple Upset, because You Sent The Wrong Bulbs. If You Need I Can Send You The Link To The Video.
21USD My Last Offer. I Also Can Offer You Return Of Product, but You Should Pay Shipment Cost = 11USD In Advance. Video
Platform proposal: Buy the home to mention after dispute, the proposal sells the home active with buy the home to talk things over, buy a case that provided quote especially, if discover what the product puts in the problem really, can mix buy the home to negotiate partial refund, if be reached in phase of early days dispute,agree, can better avoid the arbitration to mention rate.
C. After platform intervenes, manage like where
After platform is received, mail both sides signals a case.
Inform buy the home: Two products of quote are approved, but 6 products that leave need new quote.
Meanwhile, please Kindly Understand That Our Mediation Is On The Basis That You Provided Enough Evidence For Your Claim. Based On The Current Evidence Provided, for Goods Is Not As Description, the Evidence Is Accepted For 2 Pieces, please Provide Video When You Test Other 6 Pieces To Support Your Claim Within 3 Calendar Days.
Inform sell the home: We can continue to obtain evidence, also suggest to sell the home active with buy the home to talk things over, .
In the light of buy the home to complain a problem, our deadline buys the home 3 days to offer more quote to give specification. Your attention buys domestic feedback and contact actively please buy the home to communicate talk things over. If be during this, buy an evidence with complemented significant, we will issue adjudication opinion according to actual condition and inform buyers and sellers; If during this both sides is reached through talking things over,agree, ask you to click " respond to " unanimous opinion mentions expressly in answering content, we the consistent complaint handling according to both sides this dispute order.
After answering deadline to expire, buy an issue of new quote product, discovery selling the home is put after the problem really, initiate end a case to apply for (the arbitration talks things over again) , be willing = of 21 U.S. dollors buys refund the amount of a requirement, bought the home to agree to sell domestic request next, final both sides reachs consistent part refund 21 U.S. dollors.
Apply for refund and function of end a case introduces:
Apply for refund and end a case is dispute rises to arbitration hind, before commissioner end a case, sell the home to be able to intervene in commissioner processing while, own with buy the home to be done with respect to refund amount talk things over.
Advantage:
1.Apply for refund and function of end a case gives a client the reassign of active advantageous position of the case: Partial refund needs to buy the home to affirm, sum refund need not wait to buy the home to affirm.
2.Reach when buyers and sellers consistent, need not await the operation of commissioner, sex of effectiveness for a given period of time is stronger
3.In every case can carry application refund and function of end a case solves the order of the problem independently, platform thinks this is one kind sells the home active and active the expression that solves a problem, won't do to this kind order sell the home to whether have duty decide.
Get money -- goods damaged
A. Mention the reason of dispute
This order buys what the home buys is clothes tree, buy the home to complain received goods damaged.
B. Mention practice of the buyers and sellers after dispute
Buy the home: Mention dispute, requirement part refund 16 U.S. dollors, and provided significant evidence.
Checked The Goods And As Evidenced By The Photos Attached The Goods Are Faulty, barely Touched The Pieces Are Broken, so I Ask For A Partial Refund Of 16 USD The Rest Are For The Cost Of Spedizioni. Ma I Have To Say That It Is A Poor Product, you Rimpe Now!
Sell the home: Reject issue, express nonexistent damaged, do not agree with partial refund.
No Break, disagree
Buy the home: Mention arbitral.
C. After platform intervenes, manage like where
After platform is received, mail both sides signals a case.
Inform buy the home: Because bought the home to buy many product, so need buys a quote overall product.
Meanwhile, please Kindly Understand That Our Mediation Is On The Basis That You Provided Enough Evidence For Your Claim. We Noticed You Bought More Than 1 Piece Product, to Support Your Claim, please Provide Sufficient Pictures To Illustrate All The Defective Pieces In One Picture Within 3 Calendar Days.
Inform sell the home: We can continue to obtain evidence, also suggest to sell the home active with buy the home to talk things over.
In the light of buy the home to complain a problem, because bought the home to buy many product, our deadline buys the home 3 days to offer more the quote of the product gives specification. Your attention buys domestic feedback and contact actively please buy the home to communicate talk things over. If be during this, buy an evidence with complemented significant, we will issue adjudication opinion according to actual condition and inform buyers and sellers; If during this both sides is reached through talking things over,agree, ask you to click " respond to " unanimous opinion mentions expressly in answering content, we the consistent complaint handling according to both sides this dispute order.
After answering deadline to expire,
Buy the home: Provided new video quote, prove product damaged.
Www.mediafire.com/download/0a0u6cc0y0p0ivq/Video Dimostrativi.rar This Here Is The Link Where There Are Also Demonstration Videos
Sell the home: Agree with partial refund 10 U.S. dollors.
Agreed To Refund $ 10
In the meantime, sell the home to negotiate a function again through the arbitration, offer partial refund the application of 10 U.S. dollors, but because buy the home to did not accept the end a case that sells the home,apply for, so platform gave out oneself proposal: Partial refund 10.2 U.S. dollors.
Inform buy the home:
After Reviewing All Your Evidence For This Dispute And All Your Communication With Seller, we Noticed That You Didn't Reach An Agreement With Seller. Therefore, we Made The Final Solution For This Dispute: Refund (USD10.2) (without Returning Goods) .
We Hope You Understand We Made Our Effort To Satisfy You For This Dispute. To Be Honest, international Online Trade Dispute Is Difficult To Mediate, many Uncontrollable Factors Will Influence The Matter If The Transaction Can Be Finished Successfully, such As The International Logistics Delay, the Language Barrier. To Make You Have A Better Purchasing Experience On Our Site, we Will Keep Improving Us In The Future.
Please Confirm With Us If You Would Like To Accept The Above Solution Within 3 Calendar Days; If You Fail To Response, we Will Issue The Refund As Previous Solution Directly; If You Would Not Like To Accept This Solution, your Dispute Will Not Be Supported And The Payment Will Be Released To The Seller Accordingly.
Inform sell the home:
We were examined you and buy an all communication records, you and buy the home to cannot talk things over up to now consistent. The description that the basis buys domestic refund argument and existing quote circumstance, the final ruling plan that we give out is: Partial refund USD10.2.
Ask you be sure to within 3 days active with buy the home to negotiate partial refund to perhaps retreat the solution such as goods refund. If be during this, any one party complemented significant evidence, we will modify adjudication opinion according to actual condition and inform buyers and sellers again; If both sides talks things over,reach consistent, ask you to click " respond to " unanimous opinion mentions expressly in answering content, we the consistent complaint handling according to both sides this dispute order.
If both sides of exceed the time limit still cannot be reached,agree, we will give the refund that buy the home according to afore-mentioned refund program and shut this dispute order.
Platform gives out after the proposal, bought the home to accept the arbitration that buys the home to put forward on the system to negotiate application again -- partial refund 10 U.S. dollors, so far, order be over.
Apply for refund and function of end a case introduces:
Apply for refund and end a case is dispute rises to arbitration hind, before commissioner end a case, sell the home to be able to intervene in commissioner processing while, own with buy the home to be done with respect to refund amount talk things over.
Advantage:
7.Apply for refund and function of end a case gives a client the reassign of active advantageous position of the case: Partial refund needs to buy the home to affirm, sum refund need not wait to buy the home to affirm.
8.Reach when buyers and sellers consistent, need not await the operation of commissioner, sex of effectiveness for a given period of time is stronger
9.In every case can carry application refund and function of end a case solves the order of the problem independently, platform thinks this is one kind sells the home active and active the expression that solves a problem, won't do to this kind order sell the home to whether have duty decide.
Get money -- cannot work normally
A. Mention the reason of dispute
This order buys what the home buys is flashlight batteries and charger, after buying the home to get money, express to cannot work normally.
B. Mention practice of the buyers and sellers after dispute
Buy the home: Mention dispute, requirement sum is returned do not return money, the video quote that and was offerred answers.
You Sold (Flashlight 14500 Battery Charger) "UItraFire" 7W 700LM Mini CREE LED Flashlight Torch Adjustable Focus Zoom Light Lamp Torch
(Hank Feng) . Come One Lamp Not Working. Please Refund The Money. Video: Https://drive.google.com/folderview? Id=0B19stGEjzn-GNzVibFJWazM4OEE&usp=sharing
Sell the home: Reject issue, if buy the home to mean the word that delivers goods afresh,emphasize, can cancel issue first, and express agree with partial refund 50% .
Flashlight $ 5.99. If You Agree To Resend The Item. Please Cancel Disputes Wait. Thank You!
Buy the home: And sell the home chatting the record negotiated time 10 days, but because sell the home to be willing to make partial refund only 50% , cannot satisfy the requirement that buys the home, bought the home finally to mention to arbitrate so.
C. After platform intervenes, manage like where
After platform is received, mail both sides signals a case.
Inform buy the home: The product cannot work normally complaining bit of platform is approbated, buy the home to be able to choose to retreat goods refund to perhaps be mixed sell the home to negotiate partial refund.
We Checked The Information And Supportive Evidence You Provided For This Dispute, your Claim About The Device Not Working Properly Is Accepted.
Generally, we Follow The Return Policy (set On Every Order) To Mediate The Dispute. For This Order, the Return Policy Is " Returns Accepted If Product Not As Described, buyer Pays Return Shipping; Or Keep The Product&Agree Refund With Seller. " (This Policy Was Displayed In The Product Page. " (This Policy Was Displayed In The Product Page..
Comparing The Amount Of The Order, the Shipping Cost May Be Expensive. Personally, I Think "return For Full Refund" May Not Be The Best Solution For You, so I Highly Suggest You Try Your Best To Negotiate With Seller Again For A Refund (without Returning Goods) . And I Will Help You To Encourage Seller To Provide Better Offer.
Hopefully You Two Parties Reach An Agreement And Have More Business Cooperation In The Future.
You Have 5 Days To Negotiate With The Seller For A Solution. Please Do Keep Us Informed If There ' S Any Agreement Reached With The Seller Within This Period.
Inform sell the home: According to existing evidence, the product existence that we discover to the place that buy the home receives is the following problem: The product cannot work normally. The proposal is bought the home and buy the home to negotiate partial refund, if both sides was not reached,agree, platform can buy a corresponding refund compensation according to product problem accord.
As sell the home, according to order the agreement is offerred complete and the main obligation that eligible product is you. Accordingly, to product problem you have corresponding responsibility in this order, we hope you can be active with buy the home to talk things over negotiate solution this problem. As a result of product value not tall and international freight value is relative taller, we suggest you can try above all with buy the home to negotiate equal refund amount to solve this problem. If buy the home to cannot accept the refund that you offer to compensate amount, perhaps hope to pass retreat goods, new deliver goods wait for other way to solve, we also suggest you can guide further buy the home to talk things over solve.
Attention: Fast the right that sells a platform to offer the part that buy the home or sum refund reservation according to product problem. To this dispute case, if you are mixed,buy the home to cannot talk things over to reach a solution consistently, fast sell a platform to will give probably according to product problem buy a corresponding refund compensation.
After answering deadline to expire, because sold domestic identifying to arrive to buy domestic product to be put in the problem really, initiate end a case to apply for (the arbitration talks things over again) , be willing sum refund gives buy the home, so far, order is automatic be over.
Apply for refund and function of end a case introduces:
Apply for refund and end a case is dispute rises to arbitration hind, before commissioner end a case, sell the home to be able to intervene in commissioner processing while, own with buy the home to be done with respect to refund amount talk things over.
Advantage:
4.Apply for refund and function of end a case gives a client the reassign of active advantageous position of the case: Partial refund needs to buy the home to affirm, sum refund need not wait to buy the home to affirm.
5.Reach when buyers and sellers consistent, need not await the operation of commissioner, sex of effectiveness for a given period of time is stronger
6.In every case can carry application refund and function of end a case solves the order of the problem independently, platform thinks this is one kind sells the home active and active the expression that solves a problem, won't do to this kind order sell the home to whether have duty decide.
