CCR complains track: Weather vane sends car spontaneous combustion east, manufacturer rejects appraisal customer service to exist in name only
Liu Bo
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The near future, disappear way is long receive east wind mark many cases to send incident of car spontaneous combustion to complain, several consumer all claim the feedback after manufacturer shirk responsibility, carry out does not have a response.
2 east wind are beautiful 408, an east wind is beautiful 3008, produce spontaneous combustion suddenly in normal travel process. The near future, " consumer reports " receive east wind mark many cases to send incident of car spontaneous combustion to complain again, several consumer all claim the feedback after manufacturer shirk responsibility, carry out does not have a response. Among them one beautiful 408 cars advocate express, beautiful car has the east wind that manufacturer rejects to produce spontaneous combustion accident appraisal.
Manufacturer shirk responsibility
This year August, " consumer reports " exposure an east wind is beautiful the event that 408 cars produce spontaneous combustion suddenly on Yunnan freeway. The basis becomes thing car advocate the opinion of manufacturer examine and verify that Mr Zhou offers (on July 19) : On fire dot is in engine cabin, wiring harness does not have short circuit trace, content of the as good as inside engine cabin remains, maintain the notes is regular. Analytic conclusion: On fire reason is unidentified.
Car spontaneous combustion, does weather vane send you to still dare be bought east? )
Car of Mr Zhou spontaneous combustion
Up to distribute news dispatches, this print calls Mr Zhou again, he expresses, manufacturer still does not have any responses till the respect is current, also did not send the personnel after any carry out to be contacted to it.
Be in Henan Nanyang, an east wind is beautiful the car of 3008 advocate Mr Chen also encountered similar experience. Controlled late on August 22, 2018 at 10 o'clock, mr Chen drives travel reachs Nanyang city when square of in relief lotus of direction of Wan Cheng Ou Binhe adds close a section of a highway, car is abrupt fumy spontaneous combustion.
Car of Mr Chen spontaneous combustion
According to Mr Chen to " consumer reports " description, mix at that time vehicle of transient good intention car advocate used 4 fire extinguisher to undertake saving oneself continuously, but because igneous situation is too fierce, car is gobbled up very quickly by conflagration.
Introduce according to him, in March 2015 portion, he is mixed in Shenzhen city send a car to sold service limited company to buy this beautiful 3008 cars, valence tax is total more than yuan 230 thousand. After buying a car, car pleaseds in Nanyang Wan Biao sends 4S to inn maintains and be maintained all the time, record all normal.
Branch of local fire control and policeman branch are right also should remove an accident to issue " piece alarm proof " , those who prove Mr Chen drives is beautiful 3008 cars fasten spontaneous combustion on fire.
On the book of opinion of manufacturer examine and verify that supplies in Mr Chen, to the conclusion of this on fire, manufacturer has only short word: Without the on fire element that discovery and car itself quality concern.
Mr Chen thinks, manufacturer this is shirk responsibility, manufacturer of after the event also entrusts mark of Nanyang east wind to send the technical personnel of 4S inn and manufacturer 2 times to show up, undertook detailed examination and analysis to car, did not find already can explain car is to use undeserved the spontaneous combustion that cause, manufacturer also did not take out what can prove its do not have responsibility to maintain a level, say the on fire factor that concerns without discovery and car itself quality merely, your person cannot be convinced.
From this later, manufacturer also does not have a response all the time, disappear forever feedbacks after carry out, customer service exists in name only.
Maintain not was in 4S inn, manufacturer rejects appraisal
Besides two beautiful cars of Kunming, Nanyang advocate, the car that comes from Guangxi river pool advocate Ms. Wei is complained say, car produces spontaneous combustion suddenly, manufacturer rejects to have accident reason identification.
2014, ms. Wei is in east wind of area of river of Jincheng of Guangxi river pool is beautiful 4S inn bought mark of an east wind to send 408 cars (2013 2.0L are automatic and comfortable edition) . Introduce according to her, this car is done not have any change one's costume or dress, do not have on the car combustible explode easily article, head protect and 2 protect all maintain into 4S inn on time, later period is in place the name is " person car lives " car shop maintains.
On August 11, 2018 morning, car produces spontaneous combustion suddenly in travel process, in a few minutes conflagration comes from combustion of engine passenger compartment whole automobile body. Introduce according to her, after accident happening, circumstance of the report after making work with local 4S inn and manufacturer for a short while, 4S inn, manufacturer all did not maintain inside inn with later period, the car already was protected character too period for, avowed unaccountable, reject reason of appraisal accident on fire, did not get the immediate response of manufacturer up to now.
Does spirit of manufacturer company liability, service where?
For the view of confirm consumer, " consumer reports " call east wind mark to deliver official customer service for many times, customer service personnel states consumer of can seasonable feedback appeals to beg. Nevertheless, up to distribute news dispatches, this print did not get any responses that come from manufacturer, car advocate also feedback manufacturer respect does not have a response all the time.
And east wind is beautiful 4S inn respect, mr Chen expresses to this print, since manufacturer issued " problem of blame product quality " after survey report, 4S inn does not raise this issue. Ms. Wei expresses to this print, after 4S inn and manufacturer are communicated, answer is to won't assume responsibility, reason is a car advocate later period did not maintain inside inn, do not know car condition, manufacturer also won't send a person to make examination identification, proposal car advocate can take legal course only.
Ms. Wei tells " consumer reports " , although hind did not do 2 years in inn of beautiful government 4S maintain, but this car is beautiful 4S inn buys driving force of revolution, manufacturer does not become even matter of accident on fire examination appraisal, handling way is direct shirk responsibility, the responsibility that after service also should not use up 4S inn and obligation.
Protect a law according to the new customer rights and interests that carries out formally on March 15, 2014 the obligation of operator of the 3rd chapter the 20th regulation: The inquiry that the quality that the goods that operator offers with respect to its to consumer perhaps serves and the problem such as use method put forward, ought to make true, clear answer.
But in Ms. Wei in this one case, weather vane sends a respect to did not maintain inside inn with later period east for, falling without the case that examines appraisal, entrust 4S inn to inform accident car only advocate manufacturer does not assume responsibility, this answer is clear impeach.
In addition, law of basis new pass the time in a leisurely way the 17th, 18 regulation, operator ought to listen to the opinion that the goods that consumer offers to its perhaps serves, accept customer supervise. The commodity that operator ought to assure to its are offerred perhaps serves the demand that accords with safety of safeguard person, belongings. Safe to may endangering person, property commodity and service, ought to make true specification and clear caution to consumer, explain and indicate to use commodity correctly to perhaps accept the method of the service and the method that prevent harm happening.
Car is in travel process (especially freeway travel) produce spontaneous combustion suddenly, this to the car advocate it is the major event that endangers person life security directly. And the inactive processing means of manufacturer respect, do not grant the processing manner of pay attention to, more let consumer not be in a position wear hand, nowhere talks things over.
To consumer, manufacturer does not have a response again after appraisal or problem of quality of appraisal blame product, sequel can rely on orgnaization of appraisal of tripartite authority to affirm only whether to attribute car quality problem or flaw, and this is brushstroke defray. In car after loss of abrupt spontaneous combustion, load of customers is aggravating.
Lawyer proposal, according to the regulation of law of new pass the time in a leisurely way, consumer is being bought, when use commodity, its add up to right beneficial to be damaged, can to the person that sell seek redress. After the person that sell is compensated for, of the responsibility of the person that the responsibility that attributes generator perhaps attributes the other sale that tastes to provider of the person that sell, the person that the person that sell has Quan Xiangsheng to produce is other perhaps the person that sell chases after countervail. Customer is other perhaps the victim causes person, belongings to damage because of commodity blemish, can to the person that sell seek redress, OK also to generator seek redress. Attribute generator responsibility, after the person that sell is compensated for, the person that Quan Xiangsheng is produced chases after countervail. Of responsibility of the person that attribute a sale, after generator is compensated for, authority chases after countervail to the person that sell.
To manufacturer, these customer that bought east wind mark to send a car produced spontaneous combustion accident suddenly, car by firing iron frame, does spirit of the company liability of manufacturer, service where?
The spontaneous combustion episode that in the light of east wind beautiful frequency sends and follow-up make progress, this print also will dog continuously report, please consumer attention.
