Achieve draft formerly
People net Hangzhou on April 10 report (Zhang Liwei) advertisement prerogative describes cost of not clear, automatic add to buckle a paragraph to did not remind, add collect fees project, retreat remaining sum channel to be illogical free... a few days ago, according to early days member consumption experiences a result, rights and interests of Zhejiang province consumer protects committee (say to save disappear to protect below appoint) talk about 11 platform about, collect fees with respect to bull, " eat photograph malformation "
Wait for a problem, put forward to rectify and reform an opinion.
This, zhejiang disappear is protected appoint the platform that talks about includes to love to surprise art, video of sports of video of Tecent video, actor cruel, mango TV, Sohu, Tecent, PP, happy inspect video and Bi Bi platform of 9 big video and happy event Malaya and dragonfly FM.
Talk about the spot about. Zhejiang province disappear is protected appoint for the graph
On the meeting, province disappear is protected appoint Han Zhibin points out deputy secretary-general, as the rapid development of website of video, frequency, partial website in succession follow the lead of adopts successive Bao Yuefu cost, expire the function such as automatic add cost, then causes consumer heat to discuss. Hope website of each video, frequency is in forward on April 17 Zhejiang province disappear is protected appoint refer rectify and reform plan to reach rectify and reform schedule, fulfil seriously. To what rectify and reform not actively relevant inspect, frequency website, zhejiang province disappear is protected appoint will continue to give attention, take corresponding step.
The aspect is described in advertisement prerogative, province disappear is protected appoint put forward taboo clearly " avoid advertisement " " jump advertisement " the language of absolutely sex conduct propaganda that waits for easy misdirect consumer; The window such as advertisement of similar spread its tail, answer to shut key in prominent place setting, ensure one key is shut; In member rights and interests, with what make clear, simple way describes advertisement prerogative, hint with striking pattern consumer.
Collecting fees respect, to automatic add cost buckles a paragraph to did not remind, zhejiang province disappear is protected appoint requirement website should be in the member carries effective kind inside before automatic add cost expires 3 days remind consumer to be about to deduct cost, get consumer agrees with ability to deduct a money; Tick off to acquiesce pick automatic add cost, the proposal cancels acquiesce to tick off about the website anthology, must not guide consumer preference platform to recommend option through technical measure, single to options implementation page displays a function completely; When one key opens a service, the setting installs one key to cancel a service.
In addition, province disappear is protected appoint the requirement is concerned inspect, frequency website should take effective measures, cogent solve multinomial collect fees, bull collects fees etc " eat photograph malformation " problem, ensure the membership serves transparent, fair, sincere letter.
Before this, consumer mirrors a part to inspect, frequency website is the same as a different price to consumer of An Zhuo, IOS, be suspected of price discrimination, and end of client of An Zhuo of remaining sum full a cost, IOS is not general wait for a problem.
To this, province disappear is protected appoint express each platform that he must not discriminate against consumer on the price, undertake discriminative treatment, the service price that should make sure consumer is bought is uniform. Ask the website provides the medium of communication that can choose amount full a cost freely to consumer, the project that makes consumer place is bought and amount full a cost can match each other.
Oriented to the advertisement inside individual App " small business " , and customer service cannot offer corresponding proof file to wait for a problem, zhejiang province disappear is protected appoint put forward, the website should be built, of business of perfect Internet ad carry on register, system of examine and verify, archives management, perfect after service, offer for consumer complain channel conveniently.
Talking about on the meeting, the delegate of TV all responds to video of happy Ma Laya, Tecent and mango to already began to rectify and reform pertinent question.
Happy horse pulls elegant relevant controller to express, the member expires automatic add expends this one problem to already was done relevant rectify and reform, the user that install eminent can cancel in the page directly, ios user clicks a page to exceed a link to also can cancel; Chief expresses related Tecent video, can install after consumer information accredit put out good friend information, at the same time of privacy clause fair show rights and interests of privacy of consumer of will farther safeguard; Chief expresses related mango TV, will inform member advertisement rights and interests clearly, include one key to shut advertisement, jump over advertisement detail to wait.
