The after service branch of major agent or site have a few people or a few people only, the problem of after service management basically is centered in working flow environment of medium, work is poorer, in working, more returning is to depend on paper receipt to undertake administrative, the instant tool such as use phone, small letter undertakes communication, with the client lack interacts, informatization level is lower.
After service management upgrades imperative!System of IT of have the aid of serves management to undertake upgrading to the system after original carry out is a kind of the most efficient way. In light of the case of informatization of agential service government that clump author place carries out, promotion effect is very apparent.
Administrative benefit promotedBasically be the efficiency that shows processing after service sends work sheet. We are very much the client is basic before it is paper quality group work and client are interactive, to the tool that uses corresponding Internet, the efficiency of the pay a return visit after use informatization manages systematic agent to make work can promote at least 100% above. Become especially 90 hind, 00 hind after the user makes sale principal part gradually, these users more the tendency undertakes interacting with the means of a few self-help. The self-help of after service domain is changed. Also be a few means that accord with characteristic of action of instantly target market. (Similar application accuses subordinate agent, agency at canal of manufacturer of each everybody report)
The fall that runs cost basically has at 2 o'clock, it is the fall of personnel cost, 2 be stock cost reduce
Because if accomplish,informatization manages enough enclothe, the agent in very much original managing very a few problems that have a headache also can get settlement. For instance the computation of the management of fittings, deduct a percentage from a sum of money, office that turns without paper.
More effective to the setting of the service superintendency basically is the effect that is aimed at installation and maintenance, the installation circumstance of finished product, maintenance circumstance through take a picture or recording video, and the means that the place locates, will achieve the superintendency to the service, will achieve the superintendency to serving the spot, spend in order to promote the satisfaction of field service. In the meantime, former client seeks advice through the phone or other forms learn service process, the mobile phone that carries informatization now can realize self-help inquiry, or of the agent push actively send Deng, undertake for many times through system and user, interactive achieve an user to be opposite the vitrification of after service plan, promote an user the user experience between whole service process. For instance, self-help serves an evaluation, after can coming true to be finished in the service every time, the short message that can promote after service to the user is small perhaps believe the pattern plate news that wait, let user self-help if the user had made 5 stars assessment,refer an opinion, wrote again relevant leave a message, do not need to have ado pay a return visit to the user again, user experience is better instead.
Current, more and more agents. Had been in through a few forms and tool, protect card, integral, automatic inquiry, after service to dog e.g. the electron, automatic evaluation ' these methods such as online customer service, among the member warehouse that builds the user to oneself. But it is now merely in member library, the sense is not great. Because be a center with the user, make a new service zoology chain, its are culminating the target is, language consumer establishs the communication channel with an efficient and expedite stability, just be a key.
Below the thinking that is a center in one user above all, use corresponding method, let while we are serving for the first time, leave good impression to the user, good experience, wear a few tails for later period sale, and let us be in later period hero ah when, can have used these tails, achieve service product to change then. Once build drive, prospective market is a service not just answer buy, still include a product answer those who buy is OK come true.
The 2nd it is the agent uses after service domain and consumer, osculatory opportunity, according to different setting and diverse demand, can build the sale channel that one each establishs again. Why be the sale channel that establishs oneself? Build, the dimension after still making work is spent build, it is a sale channel that belongs to agential oneself, the channel cost inside this channel tends 0. Accordingly, if this channel has been used, the competition ability of company of agent of OK and great promotion.
What emphasize finally is data is changed, in the administrative process that how is agential company, discover and forecast will encounter these problems, undertake a few be answered in time? For instance, pass the growth of outstanding achievement, the efficiency that the basis of the assessment standard of master worker of the anticipation of the company assessment to the branch, order and amount, service, assessment, order handles, service evaluates satisfaction to spend occupy than and the problem of a few core that in serving a process, appear, undertake comprehensive analysis. Especially the installation maintenance service of product of a lot of inn is had seasonal element, occupy an analysis through number, can help a company prescient oneself still has how many job to want to do, when so that deserve to compare in personnel,be not worth, adopt a few answer measure actively.
Competitive environment has been mixed now not quite same before. Will tell to the agent, the method that uses informatization is endowed with to oneself can, not only managing and many government cost, more the market competition demand that accords with instantly.
