Clear about quality problem, often arouse the curiosity of quality person, today, small make up take everybody to search among them mystery together!
01
What is quality problem clears
"Quality problem clears " it is pressing with a finger the quality problem that right happening, press from management " process clear, measure fulfils clear, responsibility, earnest processing, perfect regulations " 5 standards item-by-item is fulfilled, form management to clear the activity of report and relevant file.
The technology clears 5 requirements: "Locate accurate, mechanism is clear about, problem reproduction, measure effective, draw inferences about other cases from one instance. "Locate accurate, mechanism is clear about, problem reproduction, measure effective, draw inferences about other cases from one instance..
Management clears 5 requirements: "Process clear, measure fulfils clear, responsibility, earnest processing, perfect regulations. "Process clear, measure fulfils clear, responsibility, earnest processing, perfect regulations..
Note:
1. " quality problem " it is to show breakdown, accident, blemish is mixed unqualified.
2. quality problem puts in zero job 's charge to should press Q ／ QJAI0, 2002 carry out with concerned regulation.
02
Quality problem clears standard
Process clear, measure fulfils clear, responsibility, earnest processing, perfect regulations:
1, the process is clear about is to prove quality the whole process of problem happening, development, analyse the account that the problem arises from inside concerning link each, search the weak point on management or flaw.
2, responsibility is made clear is to be on the foundation with clear process, distinguish the responsibility that the responsibility unit that creates quality problem and responsibility person agree carry according to quality duty, and from subjective and objective, direct distinguish with indirect respect the primary and secondary of responsibility, size.
3, measure is fulfilled is to be aimed at occurrence administrative issue, make and fulfil be corrected effectively and precautionary measures.
4, earnest processing is right the quality problem that creates by administrative account should be treated gravely, draw a lesson from which, achieve educational personnel and the goal that improve administrative job. Breakdown of counterpoise answer sex and have an order not the responsibility unit that the factitious liability matter such as operation of abide, violate the rules and regulations creates quality problem and responsibility person, according to clue and consequence, give economy punishment or (and) disciplinary sanction.
5, perfect regulations is the weak point that goes up in the light of management or flaw, perfect quality manages system of system and each regulations to try to fulfil, prevent quality problem to weigh recrudesce to be born from the system.
03
The limits that quality problem clears
1, repeatability quality problem;
2, have an order not the problem of factitious responsibility quality such as operation of abide, violate the rules and regulations;
3, without Zhang Ke system of abide, regulations is diseased the quality problem that create;
4, technical condition manages a problem;
5, have the technical factor such as design or craft already, have the quality problem that the flaw that runs a side or weak point create again;
6, the quality problem that administrative leadership and model command system acknowledge to need undertakes administrative clearing.
04
The program that quality problem clears
1, the happening that proves an issue process and responsibility
(1) responsibility unit administration the course that duty should organize concerned personnel in time to find out a problem to arise, analytic reason, search the weak point on management or flaw, fix the responsibility that relevant personnel agree carries;
(2) to the product that finishs jointly by a few units, management puts in zero job 's charge to be in charge of an organization by the unit that offers end item, it is good to decompose concerned unit to be done jointly put in zero job 's charge.
2, adopt measure and perfect regulations
(1) the weak point that goes up in the light of management or flaw, correct measure and precautionary measures to managing link to adopt accordingly;
(2) every belongs to the problem with requirement of quality management system or regulations diseased system, complement and perfect relevant regulations system.
3, the processing to the problem
(1) the reason that goes up to causing the government of quality problem should be treated gravely, draw a lesson from which, the announce be linked together of the thought education that should strengthen personnel particularly and system and groom;
(2) it is unit of responsibility of responsibility quality problem and responsibility person to belonging to repeatability quality problem and person truly, and practise fraud, conceal what do not sign up for to concern responsibility person, should mix according to responsibility the size of the influence, offer criticism education, bulletin by the regulation, groom from hillock etc administration and (or) economic punishment.
4, the management that finish clears report
(1) management clears the report is written by responsibility unit organization;
(2) management clears the report should supervise delegate and relevant section to sign an opinion by quality department, quality, via this unit director the position of a deputy to the chief of an office is examined, after duty is approved, administration is appearing in the newspaper;
(3) to same kind of government issue, can write a management to clear report, but should explaining in the report is to happen in what on the product.
05
The evaluation that quality problem clears
1, management clears evaluation puts in an organization and management 's charge by responsibility unit quality department, concerned branch attends; Be in charge of constituent management clearing by group company when necessary evaluation. Evaluation group leader by responsibility unit administration duty is held the position of, the commissioner should include to concern sectional leader and quality to supervise a delegate. Management clears evaluation inspects a circumstance to be able to clear with the technology evaluation union undertakes.
2, management clears evaluation content:
The happening of ★ quality problem the process is clear.
The main reason of ★ happening problem and problem nature are specific.
Unit of ★ main responsibility and responsibility person are clear, the responsibility that whether relevant unit realises to the agree is carried was adopted improve measure.
Whether did ★ combine occurrence quality problem to have education to personnel, what to adopt to teach a form. Need undertakes condemnatory to responsibility unit and responsibility person whether to undertake condemnatory, punishment is appropriate, whether to have literal record or bulletin.
★ is belonged to whether did without Zhang Ke abide or quality management system set and the problem with regulations diseased system already perfect file of quality management system and regulations, perfected what quality to manage systematic file and regulations.
3, quality problem clears all information of the generation in the process should undertake managing by different levels. Various quality department should press a regulation to clear this level quality problem information arranges put in storage, do good news to transfer the work.
4, to quality question government clears report and those who concern put in zero working paper 's charge, responsibility unit should file management.
06
The action that quality problem clears
★ quality problem clears the quality problem that management can realize to happen to the enterprise has closed circuit government, can help a company:
★ gathers quality problem information with structured form, fill in a form and submit it to the leadership of normative quality problem and examine and approve flow;
★ builds quality problem to put in zero job 's charge to wait for handle matter hand-in-hand travel is carried out dog;
Problem of ★ implementation quality clears the statistical analysis of information.
07
Do 8D and quality problem clear does management have what distinction?
The limits of 8D:
1, this method applies to the simple or complex problem that solves of all kinds likelihood to encounter;
2, 8D method should build one individual department namely, let whole group share information, hard telesis.
3, the means that 8D itself does not provide a success to solve a problem or way, but it is a when solve a problem very useful tool;
4, also apply to process capability index under its due be worth what involve an issue from time to tome to solve;
5, face a client to complain reach great and undesirable when, provide the means that solves a problem.
The limits that quality problem clears:
1, repeatability quality problem;
2, have an order not the problem of factitious responsibility quality such as operation of abide, violate the rules and regulations;
3, without Zhang Ke system of abide, regulations is diseased the quality problem that create;
4, technical condition manages a problem;
5, have the technical factor such as design or craft already, have the quality problem that the flaw that runs a side or weak point create again;
6, the quality problem that administrative leadership and model command system acknowledge to need undertakes administrative clearing.
08
Case shallow analyse
Problem of quality of divine boat AVIDM clears functional characteristic
Fill in a form and submit it to the leadership of 1. quality problem
Quality problem fill in a form and submit it to the leadership can offer quality problem to discover the person undertakes the fill in a form and submit it to the leadership of information. Use the structuralization that is based on AVIDM to express odd engine, OK and custom-built quality expresses sheet related question government:
? The data that express sheet in group, realize strict attributive control;
? Quality expresses what sheet and job shed engine to bind calm, implementation quality watch is signed automatically oddly, of information of property of the part in expressing sheet fill in automatically;
? The number that express sheet is according to memory in the database, quality problem database stores independently, benefit is analysed at the statistic of quality problem.
2. quality problem expresses sheet to examine and approve
The means that uses quality problem to express sheet to examine and approve in the system realizes these two functions, adoption implementation technology is structuralization watch sheet and AVIDM documentation run engine compositive, quality problem watch sheet serves as a kind of special structuralization documentation to undertake store and be examinationed.
3. task box manages
When quality problem watch sheet is referred after beginning to examine and approve flow, in examining and approve flow every examine and approve a person the meeting is ordinal what express sheet to quality is receive to examine and approve the task in his task box, it is OK in task box to examine and approve a person to referred quality watch sheet undertakes subscription, hit, fill in the operation such as the opinion.
Quality administrator will be waited for after doing item to allot, executive person can be waited for in his in handling item task case, receive wait for do item job, the requirement that executive person fibril does the job according to waiting for and relevant documentation undertake quality puts in zero job 's charge, after the quality that finish puts in zero job 's charge, executive person needs those who refer his to wait for do item job, upload wait for do item to refer matter, after affirming via examining and approve, finish should wait for do item job.
4. clears wait for run item government
Clear those who stay the quality activity in running the design course such as item management implementation and file evaluation wait for do item to consolidate management, basically include the following function:
? Make quality problem put in zero job 's charge to wait for handle matter
? Wait for do item to carry out a circumstance to dog
? Wait for do item to refer thing government
5. quality problem and clear information management
Odd to examining and approve the quality problem that carry to report, quality problem is formed in the system, the member that quality administrator reachs quality decision-maker can be reached with respect to quality problem clear information management module is reached to quality problem clear information undertakes administrative operating. Basically include the following function:
? Quality problem and condition inquire.
? Fill in quality problem clears requisition
? Quality problem clears collect
? Quality problem and clear of information derive
6. quality problem clears information count analysis
Model is led and decision-making personnel can clear to forms for reporting statistics of information count analysis understands and control quality problem through quality problem clear circumstance, provide decision-making basis for model management. Statistical analysis uses implementation of engine of AVIDM forms for reporting statistics, the forms for reporting statistics that statistic analyses includes the following kinds:
? Quality problem report leads in time: With the formal statistic of per cent each clear the quality problem report of unit and branch is led in time.
? Quality problem clears each problem classification occupies than: The formal statistic that pursues with cake clears each the quality problem number of unit and branch, classification, classification is occupied than information content.
7. system configuration reachs management
Quality clears the technology that user management module of the system uses compositive AVIDM user to manage module comes true, the member that AVIDM product manager can give model director and quality decision-maker gifts quality problem and clear the function that information inquires to statistic is analysed, model is in charge of and decision-making personnel can be in quality the quality problem that the visit inside accredit limits and statistical oneself are in charge of type product and clear information data.
