Evaluation index includes to serve quality, standard management to wait
" byelaw of Guangzhou city parking lot " dozenth a regulation, parking lot guild ought to establish industry self-discipline standard, build an industry to serve quality reputation to evaluate a mechanism. Guild of Guangzhou city parking lot will manage sexual parking lot to begin evaluation of service quality reputation to whole town, aim standard of self-discipline of whole town parking lot administers the standard, promote sincere letter standard of excellent service quality and client satisfaction degree, lead intelligence of parking lot management to change ceaseless development of the technology. The evaluation is begun every year, the evaluation time this year is came in May the end of the year.
According to introducing, satisfaction of the service quality that evaluation index basically includes to run sexual parking lot, standard management, client is spent, social responsibility, intelligence changes water equality. Assessment executes fiducial cent 200 cent plan are made, accumulative total gets minute of addition 150 minutes to amount to mark. According to actual condition, adopted a parking lot to declare the form that with association scene of business of draw-out parking lot tests to undertake independently 2019. Current, the parking lot that registers in guild of Guangzhou city parking lot has 6000 about many. The urban way that gets attention fully temporarily berth, also will bring into assessment, it is at present urban berth continues to suspend collecting fees only, of short duration does not undertake assessing evaluating this year.
According to introducing, guild of Guangzhou city parking lot will be right participate " reputation of quality of parking lot service is evaluated " after the parking lot is evaluated through the spot, in " Guangzhou jockeys net " the formula that waits for public platform to have by a definite date 10 days to the result is being reviewed first, right fair show a result to disagree, can handle in time to reflecting a condition via investigation hind.
Test expert comes from traffic domain each link
To serving quality reputation the evaluation examines the parking lot that amounts to mark integratedly, association will award " Guangzhou parking lot serves quality sincere letter unit " title, announce to whole society, to amounting to the parking lot of mark, rectify and reform deadline, guild comes school expert to help help guidance up. The parking lot of more to complaining, refuse to mend one's ways despite of repeated admonition, the newspaper the government is in charge of a branch, the parking lot keeps bad record possibly also.
Many members are engaged in guild parking lot operation, how to avoid interest related side to be benefited from which? Li Xu of society news spokesman receives a response south the reporter expresses, the evaluation has special service quality credit to evaluate administrative measure, it is very clear that every index is installed, composition of many 30 expert examines industry of institute organization transportation group, the expert is not guild delegate completely, come from traffic domain each link. "City traffic bureau coachs this evaluation works, we also follow open, fair, just principle. We also follow open, fair, just principle..
In the meantime, evaluation job will build trends of industry of participating parking lot to run a system, inside test period of efficacy real time dogs understanding is obtained " Guangzhou city parking lot serves quality sincere letter unit " parking lot enterprise, to disobeying state law and administrative regulations and be punished by administration, cancel title. To be informed against complained enterprise, actual condition does backsight of nuclear true condition to be handled accordingly.
Interview and write: South Gong Yan of trainee Zheng of reporter Jiang Zhen
Photography: South reporter He Yushuai
