Center of countrywide railroad customer service banquet number already amounted to 1468

Railroad sows a newspaper [center of countrywide railroad customer service banquet number already amounted to 1468] come nearly 3 years, in railroad quantity of carry out ticket and passenger send amount year after year to involve the case that promote, the passenger seeks advice to measure and complain amount year after year to decrease, and through " 12306 " customer service hot line appeals, the proposal that improves the work to railroad branch and the business that to station car the service offers to praise accept a quantity to grow somewhat. The optimizes means of perfect, service diversification of system of carry out ticket is carried out and the society is right " 12306 " approbate further, make quality of passenger transport service promotes in the round. According to statistic, came in January 2019 in April, center of countrywide railroad customer service accepts word Wu gross eighteen million nine hundred and seventy-four thousand nine hundred, telephone traffic of its go-between industry nine million seven hundred and sixty-six thousand five hundred, percent of call completed amounts to 96.05 ％ .