Late on August 13, insurgent news (Www.thepaper.cn) saves know of industrial and commercial bureau from Zhejiang, this bureau is aimed at the near future many cases consumer small letter turns difficult incident of authority of wrong Zhang dimension, by the province disappear is protected appoint appear personally, to all of computer science department of Shenzhen city Tecent limited company is given out written " the proposal cases " , talk at undertaking be agreemented face-to-face on July 23. Tecent company returned case on August 1 written consent pays to small letter give rectify and reform.
The near future, zhejiang province disappear is protected appoint the relevant consumption that receives small letter many cases to pay is complained, because the other side pretends to be good friend head portrait, nickname to bring about,content includes consumer turn wrong Zhang, the false information that because of small letter friend circle releases by kite, trade through small letter after paying, pull however by the other side black wait for case. When consumer encounters afore-mentioned circumstances to appeal to Tecent customer service, proper,also cannot safeguard its rights and interests.
Zhejiang province is industrial and commercial the personage tells insurgent news related the bureau, this bureau takes this height seriously, by the province disappear is protected appoint expert of committee of major of rapid organization law has delibrate and proof, discover at present small letter pays existence excessive emphasize individual privacy protecting and oversight the problem such as safeguard of rights and interests of user essence property.
"Current small letter already was dinkum and gregarious platform no longer, small letter pays to serve operator to should balance protection of hospitality door privacy and belongings safety to ensure the relation between as finance. When similar turn when wrong Zhang incident happens, customer service should endeavor to assist an user to recover money and cooperate a judiciary actively to show the other side real message, and what should not regard universal truth origin as antagonism user individual privacy protection is reasonable appeal to beg. " Zhejiang province is industrial and commercial chief expresses to insurgent news related the bureau.
In addition, zhejiang is industrial and commercial think, tecent customer service all did not arrive to assist obligation actively when handling this kind of incident, customer service already was pulled in witting drawee still suggest its talk things over with good friend connection by oneself below black circumstance, did not use up other assistance besides obligation will help an user recover money. The door still puts forward Zhejiang The Ministry of Commerce and Industry, at present small letter head portrait, nickname all is installed by user proper motion, turn the last word that user full name shows only outside user pet name is being removed when Zhang, and font is lesser and not easy be aware of, in addition no matter turn Zhang amount size all need not opposite party of test and verify is real the information such as the full name, bring about easily turn Zhang mistake, existence trades certainly risk.
Zhejiang province disappear is protected appoint union pays treasure to wait other tripartite pays platform to prevent turn wrong Zhang mechanism and after the event relieve measure, gave out to Tecent company on July 18 written " the proposal cases " , put forward to suggested at 3 o'clock to Tecent company: ? Does ash of is exhausted the that call out ∪ feign envy of fat Ц of ⑿ of drop of Yuan Guan Pi of of of of Ze of Lu of analyse of Cheng of brilliant of of Long stepping on ?
Insurgent news saves industrial and commercial bureau to understand from Zhejiang, feedback according to Tecent respect, receive " the proposal cases " hind, tecent company hold water to add up to the 7 people such as Feng Mingjie of compasses department general manager to form special working party by Wu of Tecent banking law for a short while, undertake quickly be checkinged oneself, pay relevant circumstance to save disappear to protect to Zhejiang with respect to small letter at going to Hangzhou on July 23 appoint have present report.
Talk in agreement of 23 days on the meeting, tecent company admits at present small letter pays security and assistance of after the event the existence on the mechanism a lot of flaw, although already was adopted,remedy measure certainly after similar incident happens but still do not perfect, be badly in need of promote further and be being optimized. To a few proposal that Zhejiang respect offers, tecent company shows on the spot modest accept, acceptance will be adopted actively rectify and reform measure, perfect product safety and service flow ceaselessly.
Pay in the light of small letter prevent turn the problem of wrong Zhang, money Fu Tong also expresses in plan, will optimize product function ceaselessly, effort is perfect small letter pays prevent turn wrong Zhang mechanism, protect in the light of Zhejiang province disappear especially appoint mention turn when the user when Zhang capital exceeds certain specified amount to spend, money Fu Tong will pass a variety of means strengthen test and verify continuously, if let the full name that the user fills to be piled up by attack by surprise completely wait, in order to protect the capital security of the user. It is reported, this functional general this year second half of the year is rolled out.
To Zhejiang province disappear is protected appoint the perfect after the event that alludes in the proposal helps mechanism issue, money Fu Tong expresses, when the rights and interests in using small letter to pay a process in the light of the user is damaged, defend the superintendency requirement according to legal laws and regulations and people bank and Zhejiang province pass the time in a leisurely way appoint proposal, help user dimension power actively, cooperate to power gear undertakes investigating according to legal powers and authorities of office in the round. In the light of consumer the view turns of wrong Zhang seek advice, follow-up money Fu Tong the basis of business develop a case, optimize ceaselessly carry out relevant flow, provide cogent, active client service for the user. In accept a client to complain after seeking advice, money pays a will close attention relevant processing progress, client of more active and active connection, pacify good client mood hard, cogent take effective measures, protect legitimate rights and interests of the client. If close,pay both sides talks things over when having fruit or the limits of one's functions and powers that had exceeded money Fu Tong, customer service will guide actively and assist drawee to settle dispute through legal approach.
