Small gain member " expire " , is the mobile phone still in how deduct cost?
The sina small gain of tall gentleman shows " expire member "
The gray that looks at head portrait of sina small gain to go up " imperial crown " , tall gentleman of happy hill citizen is very depressed.
In March 2014, tall gentleman pays through telephone bill of mobile mobile phone buy small gain member to include lunar business. He discovers his accidentally recently already was " expire member " , but in be being consumed every months, still include " membership of sina small gain serves 10 yuan " .
To this, respect of sina small gain inquires discovery through tiring-room, since March 2015, did not receive Chinese shift to send the application of member of small gain of tall gentleman renew one's subscription, also did not receive a member to expend.
And China is mobile chief expresses related fine state branch, tall gentleman orders this business of one's own accord on the net, if want to cancel, can go up through postal service hall, palm postal service hall, 10086 wait for channel to deal with. As to why to appear tall gentleman this kind of circumstance, the proposal is hit directly 10086 undertake complaint handling.
User doubt
Be still in every months buckled cost to be become for what " expire member " ?
Old before, tall gentleman of happy hill citizen becomes user of small gain of a sina. After the line on function of member of sina small gain, liberal member can enjoy the privilege such as the identity, function, mobile phone, safety. Subsequently, tall gentleman opened member service through end of client of sina small gain, chose to pass means of mobile phone telephone bill to pay.
"It is not clear that specific and enlightened time is written down, charge is every month 10 yuan. " tall gentleman memory, what for leave out every months of capture expends is troublesome, chose automatic add fee at that time. Later because of a variety of reasons, tall gentleman enjoys sina small gain rarely gradually, "10 yuan not much also, did not cancel. Did not cancel..
Before before long, tall gentleman goes moving postal service hall conducts business, what does the mobile phone number that questions oneself incidentally have to collect fees project, include among them " membership of sina small gain serves 10 yuan " . After coming home, tall gentleman opens discovery of sina small gain, illume on head portrait at the outset " imperial crown " had become gray, still show on the side " expire member " 4 words.
He passes inquiry of the postal service hall on mobile phone net to affirm, in appreciation business kind below, this name is " membership of sina small gain serves 10 yuan " business endowment expends 10 yuan / month, order and become effective time is on March 4, 2014, invalidation time is long-term and effective. This lets him very feel puzzled, since be in every months,deduct cost, became for him what " expire member " ?
Small gain is checked
Did not receive renew one's subscription to apply for to also confiscate the member that attend a meeting to expend
On August 10, tall gentleman undertakes complaining through customer service of sina small gain. Later, inquire to partial result gets in menu from self-help of small gain customer service.
Sina small gain is in " member " show in the clew of pertinent question: The mobile phone number of the following province rises from September 29, 2014 will cannot pay through telephone bill means buy small gain member to include lunar business: Sichuan, Heibei...
This makes tall gentleman astonied, since rise from September 29, 2014 will cannot pay through telephone bill means buy small gain membership, the membership fee that was he moved to be buckled for nothing near 4 years?
On August 13 afternoon, chengdu business signs up for a reporter to contact fourth gentleman of personnel of public relations of sina small gain, inquire discovery via its, since September 2014, sina small gain was to do not have the entrance that buys small gain membership with telephone bill means, but not be to cancel this service, the user that orders previously is insusceptible.
Fourth gentleman inquires tiring-room data shows, the member service of tall gentleman stops to Feburary 2015, since March 2015, sina small gain here the application that did not receive Chinese shift to send him to want member of small gain of renew one's subscription already, also confiscate the member that to China mobile generation arrests to expend.
Mobile response
Cancel to need oneself to deal with a proposal to hit 10086 complain
On August 13, postal service hall of road of Chun Hua of fine state branch moves to understand detailed endowment cost situation toward China before tall gentleman. After the number of mobile mobile phone that tells oneself, 4 labour the answer after the staff member inquires through the system: Member of the formula that has 88 yuan, 30 yuan discharge bag, 10 yuan sina small gain.
"Member of sina small gain? " after raising question to this when tall gentleman, the staff member explains further, enlightened 2014. Tall gentleman asks: "Is every month closing? " the staff member says, scatter for certain.
Tall gentleman says, "I am early not be member of sina small gain. " staff member answer: You need not cancelling this service is, we cannot privately helps you cancel. Put forward when tall gentleman " why to receive 10 yuan but he is not a member " when, this staff member says, she does not explain, the proposal is hit 10086 undertake handling. Final, staff member of a man recieved postal service hall tall gentleman, say 48 hours inside will offer a return. Up to when distributing news dispatches, tall gentleman expresses to have not get a response.
When chief accepts a reporter to interview related fine state branch, Chinese shift expresses, fasten tall gentleman to apply for on the net at the outset, be not deal with in postal service hall, want to cancel this professional work, him need passes the postal service hall, postal service hall on the palm, 10086 wait for channel to deal with. If he did not cancel, to the company character, be sure with respect to acquiesce he is continueing to use this business.
As to why the membership fee that sina small gain did not receive Chinese mobile generation to buckle, another relevant controller of this company expresses, mobile company follows sina between small gain how of settle accounts, do not check now. Proposal party is hit directly 10086, this is a very professional complaint handling passageway.
14 days, tall gentleman was hit 10086, the other side expresses what already received him to complain, but still do not have farther reply at present. (reporter Gu Aigang)
