Chinese meal young aide
Does meal information pay close attention to freely?
Meal manages wisdom to be added please;
The article from 3 true setting, describing clerk of a noodle shop is how to serve a client to win a customer reputably.
Its core is to be able to quantify what can feel, have interest sex and let a person feedback accidentally beyond mechanism.
Setting describes setting one: I want the Biangbiang range of a 300g
Setting speaks
Consumer A: Hello, I want range of a Biangbiang;
Clerk: Want large portion or small portion excuse me? Large portion 300g, small portion 200g, small portion is likely be on short commons.
But when I hear the figure of 300g, 200g, find everything new and fresh. This is I eat brief food for the first time, the clerk gives me the clearest, quantify, appreciable feedbacks.
is the ambiguous word art that big bowl is and so on of many bits of noodle no longer. At the same time clerk place shows the sale skill that come to also let a person be convinced.
"Small portion is likely be on short commons. " a word that looking is insipid matting, hit consumer continuously however at the moment core pain spot: Hungry. Smooth side consumer choice trend erroneous tendency large portion 300g.
Setting 2: Your face should have 20s to arrive " battlefield "
Setting 2 dialogs
Consumer B: Hello, how long does my face still need to had been done? (note: Right now consumer B is playing Wang Zherong to boast)
Hutch labour: Fast, fast, still have 20s;
Clerk: Your face still has 20s to arrive " battlefield " .
Everybody knows outer have a meal, most the chooses namely course of be agitated do not go up tardy, urging every time is fast on mount a horse of fast, horse.
And at the moment, I heard another voice, it is good that your face still has 20s. It is this " 20s " , weaken the mood of consumer be agitated effectively not only, still make its much trifling expect.
At the same time 2 feedback of the clerk also are meaningful, the clerk knows to there is game in the process that consumer B awaits, borrowing this chance to turn the sign of word art game that still needs to await 20s then, increase with consumer interactive.
Setting 3: This is the water that a cup of course filters
Setting 3 dialogs
Consumer C: Hello, have drunk water excuse me?
Clerk: Some, wait a bit.
(after 10s) clerk: This is your water, the course filters water, you can be at ease drink.
Be based on current setting, consumer C needs a cup of water is an expectation sex demand, inn-keeper is not offerred also do not affect eat brief food.
But, the service of inn-keeper however beyond accident close. The clerk provided water to consumer not only, and if still saying to let consumer be at ease. This to consumer C it is a kind of surprise, she drinks the water that filters to a cup of course not only, still experience the clerk's close service.
Analytic summary:
3 setting of above, a collective core is nodded -- feedback.
Feedback is the angst that informs user, bring down user to await through the data that can quantify is mixed offer consult content.
For example: The clerk is passed " your face even 20s arrives " and " 200g of large portion 300g, small portion " wait for crucial data feedback consumer.
The when with the user user of interactive, bring down is less than wanted information or thing because of getting disappointment that feedback also can be interesting flavour sex, for example: The clerk passes the observation to consumer, combinative setting says " your face still has 20s to reach ground " , come through interacting the be agitated that bring down consumer awaits.
And to the clerk, data passes the ceaseless observation to consumer namely, form common feature, agile flexible completes whole service cycle with this, invite customer more satisfactory.
Pass these 3 setting, can the clerk that compose establishs a simple high level serves a purpose.
The first pace orders meal: Let a client know clear heft;
The eat such as the 2nd pace: Give what the client makes clear to await cycle;
The 3rd pace serves: Say to have the quality, service word method that has a level.
What is the core that map comes out namely, why, how to do.
Cite a case: The Biangbiang face that what you select this client is 300g (what be: A clear message) ; Because make this range longer (why: A reason that await) , so you need to await 15 minutes probably; This is water, ask you to be used slow. (how to do: The tenet of a service) .
