The client is sacred " , believe everybody has been familiar with this word cannot be familiar with again, no matter be which where course of study, in the market with intense competition big environment falls, offer what high grade service ability gets customer to approbate only.
And the car market in home, taller to the requirement of the service. No matter be sale service, still be after service, became each cart look forward to to promote the sales volume, main measure that defends public praise. But, individual car look forward to harangues when target of refer sales volume, face a car advocate when the problem, choose to escape however, east wind Aeolus is among them " crackajack delegate " .
Year of 200 thousand sales volume target be without foundation and decide?
Begin has respecting, excellent after service the sales volume public praise to car look forward to has great help, here, we treat the sales volume condition of east wind Aeolus first. Be informed from statistic of data of Sohu car sales volume, all models below banner of east wind Aeolus the total sales volume of 1-10 month is only this year seventy-seven thousand seven hundred, and east wind Aeolus is 200 thousand in year of sales volume end that place of the beginning of the year places this year.
According to the sales volume trend of east wind Aeolus, the estimation of total sales volume 2018 is short of 100 thousand, with oneself 200 thousand sales volume target is to go more very far. As once the strong competitor of domestic own brand, why do the dream of east wind Aeolus and real conference differ so much? Not little to this car advocate express: "Should blame oneself after service quite! "Should blame oneself after service quite!!
4S inn case: 4S inn to maintaining car enthusiasm upsurges, to breakdown car ignore
Mr Yang that comes from Hubei Wuhan bought AX7 of Aeolus of an east wind on January 18, 2018, express according to Mr Yang, oneself love car should jockey more than one day only above, the engine when starting can give out very serious abnormal knocking, mix like the sound that is a tractor shake, whole process lasts 5 minutes.
Mr Yang to solve car problem, still recorded video designedly, take the department after 4S inn makes work, but those who let Mr Yang be bitterly disappointed is, to his problem nobody is paid attention to after the carry out of 4S inn, chat chat, play a mobile phone play a mobile phone, the manner is very poor. If be to encounter,car comes over to maintain, carry out hind is very active, one swarm person is surrounded go up, see here Mr Yang is more rusty, the way that 4S inn distinction handles is afford for thought really.
Manufacturer case: Gear-box problem is constant, manufacturer is installed optionally deaf
In the service the demand rises ceaselessly today, majority 4S inn has been done well in service respect, what differ with the first case is, mr Ma that comes from city of Liaoning Pan Jin is encountered manufacturer " create difficulties for sb " . The AX4 of east wind Aeolus of Mr Ma just bought half month, appeared to back a car video Hei Bing, successive change 3 times the circumstance of T-Box, but most the problem of gear-box abnormal knocking that gentleman letting a horse senses to helpless still is car.
Begin from May, the vehicle transmission case of Mr Ma appeared the problem of abnormal knocking, after 4S inn disappear drops malfunction code at that time, can normal travel period of time. But the problem after a month appears again, manufacturer is to upgrade as a result to this processing gear-box, but still fail to solve a problem, change finally after gear-box, abnormal knocking problem appears likewise.
To gear-box abnormal knocking this problem, mr Ma him gentleman has the voice that records abnormal knocking, the master of 4S inn also reports manufacturer according to the facts. But manufacturer replies however show a car advocate it is not clear that recording listens, do not admit the problem that is gear-box, allow a car advocate continue. To this kind of practice of manufacturer, mr Ma knows what reason actually probably, according to the car 3 packets of laws, inside 3 packets of period of efficacy, change twice continuously gear-box is inextricability of the problem, car advocate car of exchange a purchase of requirement having right, mr Ma thinks this is manufacturer installs deaf main reason optionally.
From above two case can see, 4S inn regards a contact as the first link of consumer, attitude of attending to guests is to must want decorous, resemble the first case in article same, to guaranteeing period the breakdown car turn a blind eye to inside, and the car that maintains to coming over is unusual go up heart, manipulative too strong meeting loses the purpose of the service.
In the 2nd case, the expression of 4S inn is done well, but manufacturer to the car advocate the problem chooses to disregard however, no matter be to stem from what consideration, the car that oneself produce appears problem, behoove should be solved with all one's strength. If manufacturer cannot become the solid backup force of consumer, does that brand public praise want from why and come?
The net is complained to go up in the car, end this year so far, altogether receives the car of Aeolus of 57 concerned east wind to complain, and only 2 complain the response that gets manufacturer. This shows, although sales volume of east wind Aeolus is gloomy, but complain a quantity not little however, from manufacturer to the car advocate complaint handling also can mirror instead, after service is east wind Aeolus really what be deficient in quite is a bit more important.
Summary
No matter be sales volume or service, the expression of east wind Aeolus is like person meaning very much, 200 thousand sales volume target should have reduced laughing stock this year, if east wind Aeolus still is,did not make a change actively, that 2020 380 thousand target criterion more resembling is idiotic nonsense.
