CCTV 15 evening parties of 3 · exposure our city " Hong Ruijia report " , " Xin Yian electric equipment " in home appliance maintenance " dummy breakdown " , " ailment heavies repair " , " price theory is tall " wait for fraudulent action, the shell that resembles in disorder false is consumed in opening home appliance to maintain a service. On March 25, organization of superintendency bureau of Chongqing city market holds administration of after service of company of home appliance of whole town key to talk about meeting, concentration talked about Su Ning, Beijing about east, heavy 100, the home appliance of 28 keys of whole town such as Suo Ni, SamSung enterprise, ask operator is checked oneself to mark, rectify and reform actively. Put the outstanding issue that be in in the light of home appliance after service, market superintendency department will be in whole town to begin by a definite date since this day the special punish of 3 months acts.
Data
Last year home appliance kind complain still head the list
According to Chongqing city 12315 platform are accepted complain inform against data to make clear, electric home appliances Show according to data of Chongqing city Consumer's Committee, 2018, after service problem 3325, occupy 15.8% what complain a quantity, row the 2nd. Will look by commodity group, electric subclass complains family expenses to reside head of a list of names posted up high still, add up to receive complain 3357, occupy 16% what complain a quantity. To this, xu Beijing expresses secretary-general of Chongqing city Consumer's Committee, investigate its reason depends on brand of partial second line in one city one ground market is had rate is not high, often adopt the kind that trusts after service to transfer oneself responsibility and obligation. Fluidity of after service personnel is great, individual person uses the job seek profiteering. Together with consumer is right of home appliance domain " layman " , maintain professional information asymmetry with home appliance, let a few not sincere letter operator had an opportunity that can be exploited to sbs advantage. Act Spread out by a definite date 3 months are special punish acts For this, chief expresses related superintendency bureau of Chongqing city market, next, operator wants to be checked oneself to mark, cogent the outstanding issue that in rectifying and reform home appliance after service, exists. Enterprise attending the meeting wants to be checked to mark, begin seriously check oneself from correct, from the enterprise executive law laws and regulations is mixed standard, establish government flow of work of regulations system, normative after service, begin business technical ability to groom, the respect such as accomplishment of morality of profession of personnel of service of a gleam of undertakes comprehensive, systematization check-up, open fair show maintenance price of standard, service, wait for pertinent information from capacity of staff of course of study. Next, enterprise attending the meeting should enhance operator is consumption dimension authority is person of the first responsibility, abide by the law sincere letter is managed, quality 3 respects consciousness, perform duty of good principal part seriously. "Put the outstanding issue that be in in the light of home appliance after service, market superintendency department will be in whole town to begin by a definite date since this day the special punish of 3 months acts. " this chief says, the whole to seeming town of punish is engaged in the operator of home appliance after service, the key is the superintendency of the after service behavior that waits for a product to involving electric equipment of kitchen of television, freezer, washing machine, air conditioning, family expenses. This the action will understand whole town to be engaged in amount of main body of market of home appliance after service reaching distributinging situation legally, service value is fair show reach collect fees actually circumstance, use platform of small advertisement, network or the media such as 114 directory inquiries to risk with " engage by special arrangement serves trader " name is released solicit situation of business of home appliance after service to wait. In repair process, superintendency department of market of each area county will adopt administration to talk about, selective examination randomly, execute the law examination, integratedly mainly wait for measure, depend on lawfully rule is firm blow consumption violates act false, ensure special punish is achieved expect the result. Proposal Plain code marks a price, reasonable gather individual information Spot of meeting secretary-general Zhan Dong initiated cartel of service of Chongqing city electric home appliances One, abide by state law, code strictly, sincere letter is managed, not delusive, not misdirect consumer; 2, build propose full service standard, plain code of project of maintenance a replacement, maintenance marks a price; 3, after service personnel holds to sincere letter to be an upright person principle, enhance service technical ability, hold card of Wu of sincere be convinced to come to serve; 4, accept actively supervise, fulfil commitment seriously, active processing consumes dispute; 5, gather information of use consumer individual, follow lawful, proper, necessary principle, information of individual of cogent protection consumer is safe. [raise action] How avoid to be maintained into home appliance " trap " ? "Mountain fastness " after home appliance makes work in disappear assist " check treasure " check know Xu Beijing weighs secretary-general of Chongqing city Consumer's Committee, broad consumer wants right of active and active dimension when rights and interests is damaged, both neither should ignore dimension to counterpoise not quite because of the loss, also do not counterpoise because of be afraid that the trouble abandons dimension, can be in charge of a branch to complain to business affairs, also can pass 12315 superintendency branch is complained or complain to consumer organization to the market. After partial consumer is buying home appliance goods, because home appliance commodity uses fixed number of year to grow, often can lose way of the connection after bill and carry out. Often pass platform of a few searches to search connection means when after the event connects after service, what the consequence of this kind of means often finds is " plum ghost " , your rights and interests gets very hard ensuring. In fact, chinese consumer society already built phone of company after service to check treasure, consumer is OK in Chongqing website of link of network of 15 dimension power searchs 3 · . In the meantime, he reminds, serve to cannot offerring rate all over the sky to should reject its of ask a price; The maintenance beyond the after service group that does not select brand merchandise oneself as far as possible serves an unit. Upriver journalist Yan Wei
