Labour believes a ministry to publish concerned regulation already, the person that Internet news service is offerred ought to provide the service that cancels number or Zhang order for the user. And in reality, as the smartphone gain ground, the netizen encounters the problem with cancel APP difficult again and again however, the concern that causes from this is increasing also. The lawyer expresses, do not support an user to cancel Zhang order, not only direct lawbreaking regulation, the individual information security that also gives an user brings hidden trouble.
The netizen expresses, APP of a lot of mobile phones is registered it is difficult to be cancelled easily, clear and the account that wants to cancel oneself, certain register information, discover however cannot cancel, consequently data of user of very afraid individual is divulged, especially those need real names are made, the APP of phone test and verify, mailbox test and verify. Beijing youth signs up for reporter experiment to discover, in 17 APP of the mainstream, 7 do not support cancel, occupy 4 into; Have cannot cancel directly inside 2 APP, must artificial customer service intervenes; The ability after the picture that a beard offers him to hold id card is checked can be cancelled; 4 need are solved first bind all tripartite accredit APP or relevant pay account to just can be cancelled; Because the near future changes the operation such as the password to cannot be cancelled,have 2; 1 asks to shopping record is not had inside year just can cancel. Anyhow, only 1 is cancelled relatively handy, can cancel directly after information of test and verify.
Experience
4 cannot cancel into popular application
Boreal blueness signed up for a reporter to choose more than 10 popular APP on APP Store to have a test, include among them small letter, QQ, naughty drop of treasure, drop, pay treasure, Baidu the net dish, Beijing east, small gain, carry Cheng, 58 with twirl of city, WiFi, go all out great, know, hornet's nest travels, shake sound, OFO to wait for 17 APP. These APP are registered very simple, want number of a mobile phone only when register, wh some of which just needs open fact when using relevant function renown attestation, input Id number, bank card number, appeared however when cancel nevertheless the difficulty of different level.
Among them, paragraph application cannot be cancelled at present or 7 do not support Zhang date to cancel, include QQ, tremble sound, go all out great, 58 with the city, know, WiFi twirl and hornet's nest travel. Spell great customer service to express, "At present the system does not support Zhang date to cancel a function " , specific reason was not explained. 58 with the city, know, do not have inside the APP such as hornet's nest travel " cancel " option, also undertake explain and be respondinged to to this without artificial customer service, the user cannot undertake cancelling operating.
WiFi twirl and shake phonic clew: "Do not support cancel, support mobile phone date to change only tie an operation " , that is to say, the user cannot be cancelled directly, but can choose to use another " new user " will replace oneself. Notable is, wiFi twirl is extremely simple when register, need not the telephone number that the hand uses an input to register, the system can identify this plane number automatically and login.
QQ cannot be cancelled temporarily, the QQ before this ever undertook gray scale checks, collected participate in a lot of user feedback to this function, brief on get offline again after the line, will be in after optimizing an experience further, go up again line. At present QQ supports only " reclaim " . After common QQ number is registered 3 days did not login; After registering login inside 24 hours, 45 days did not login; 3 months did not login, number is reclaimed possibly. Business of member of QQ beautiful date expires more than 90 days not add cost, this number can be reclaimed by the system namely.
Carry Cheng to cancel a requirement to hold Id to take a picture
Drop drop can say is the APP that cancels relatively easily, need number of mobile phone of test and verify to be able to come true only cancel. In click a setting - Zhang date and safety - after cancelling Zhang order, meeting occurrence clew, all information after informing an user to be cancelled in account will by clear sky, include real record of renown attestation information, history, all data to wait, click in the user affirm after cancelling, after click picture test and verify to pile up and piling up test and verify via test and verify of handle engine order, show namely cancel a success. All flow can be finished about 3 minutes.
And carrying Cheng is among them most complex, the requirement uploads him to hold face of Id positive and negative not to block half body of the face to illuminate, upload to be linked to some inside, the ability after waiting for artificial examine and verify to pass allows to cancel. Inside page of the APP that carry Cheng, do not have the option that cancels APP, after receiving online and artificial customer service, check with customer service information, inform cancel appeal to after begging, online customer service expresses to be able to have wire back of artificial customer service later. After about half hours, wire back of artificial customer service, in affirm after cancelling a requirement, requirement north blueness signs up for a reporter to provide Id number and historical order detailed information, before the reporter states historical order is in two years, cannot give out detail, customer service asks to upload his to hold face of Id positive and negative not to block half body of the face to illuminate, upload to the link, the ability after sequel is handled can cancel Zhang order. Customer service expresses, this is for account safety, prevent other ill will to cancel Zhang order. Does the reporter express " why is the Id number that provided the requirement when registering returned insufficient? When the user is registered, APP did not ask to offer hold Id photograph; But ask to provide this data however when cancel. " customer service expresses, this is company provision.
Small Huang Che is cancelled need with bargaining of many customer service
Many APP are in the program when cancelling is trival. Ofo small Huang Che is in the preexistence when solution is bound " my - setting - account is safe - application cancels Zhang order " in find cancel channel, can be received next artificial customer service, artificial customer service can check with the user number of mobile phone number, the city that use a car, Id, check nearly 2 weeks to had changed mobile phone number, enquire cancel a reason. Customer service can persuade an user with word art " cancel attestation " and rather than cancels Zhang order, boreal blueness signs up for a reporter to express that he must cancel Zhang order. After chatting 10 minutes with artificial customer service, final the accused knows or need telephone customer service intervenes, after awaiting 3 hours, wire back of customer service of Ofo Xiaohuang car, check information again, inform " mobile phone number should be registered to cannot register Ofo Zhang name again inside 3 months " , cancel a success eventually subsequently, spent 3 many hours in all.
Small gain needs to satisfy when cancel " use commonly used mobile phone to operate " , when the commonly used mobile phone that signs up for a reporter to use his when boreal blueness nevertheless undertakes operating, be hinted however " did not operate in commonly used mobile phone " . The system is commonly used without clew also specific mobile phone of the ministry that where be, cancel consequently receive block. Additional, small gain also needs solution of go ahead of the rest to bind when cancel pay treasure account etc APP of tripartite accredit, although use " commonly used mobile phone " , also need to cost a few time to just can cancel a success.
Boreal blueness signs up for a reporter to be in cancel when paying treasure Zhang mark, for many times " affirm " solution is bound, cancel failure finally nevertheless, the reason is, in cancel before paying treasure account, solution of user need go ahead of the rest ties mark of the Zhang that clean out treasure, sell an ant to get together treasure fund business, shut a flower borrow or do not wait in limits of period of efficacy. Pay treasure page to express, "The proposal is OK and unused " , do not cancel namely, account unused need not can.
When cancelling small letter, also be hinted need go ahead of the rest to cancel small letter to pay a function, ability can cancel small letter again. Occupy small letter regulation additionally, small letter reservation goes back on his word 60 days period, log onto Zhang date again inside 60 days, cancel stop, if do not login, zhang date is cancelled.
Cancel Beijing east account need user is online fill in cancel a reason, refer examine and verify of system of the need after the success, handle effectiveness for a given period of time 72 hours. After about 1 hour, boreal blueness signed up for a reporter to receive a short message to inform, clew " cancel failure " , the reason is to need go ahead of the rest to cancel Beijing east after relevant function of finance, just can cancel Beijing east account. Additionally customer service tells north blueness signs up for a reporter, the account need that cancel is contented the record did not trade inside 1 year this one condition.
Baidu net dish cancel by clew method mistake
A few APP do not allow the near future to had had the user that information changes to undertake cancelling operating, but do not undertake announcement ahead of schedule, be in however cancel the clew when having last situation " cancel failure " .
Be like actor cruel APP, in boreal blueness newspaper reporter is passed " my - setting - safe center - Zhang date is cancelled - affirm delete all information - begin to cancel - the choice cancels a reason - need solution ties a mobile phone - continue to cancel - identity of test and verify - get test and verify to pile up " hind, receive clew information " register 24 hours of less than to cannot be cancelled " .
And Baidu net dish the Zhang date of APP cancels the entrance deeper, of the clew inside APP cancel method and effective way not conform to, brought inconvenience for the user. Be in " help " in one column, the system shows according to " my - setting - Zhang date manages - center of Zhang order security - Zhang date is cancelled " method can undertake Zhang date is cancelled, actually, in " Zhang date manages " below catalog, do not have " center of Zhang order security " this one option. Classics north blueness signs up for reporter test and verify, the method that discovery cancels actually is " my - setting - Zhang date manages - Zhang date emergency treatment - Zhang date is cancelled " , because be in two the code has been amended inside week, cannot be cancelled by clew consequently.
View
Labour believes a ministry
Many code stipulates operator should be offerred cancel a service
The netizen leaves a message on Chinese government net express, now businessman the mobile phone APP to popularize oneself, all sorts of publicize energetically, the discovery after a lot of users are registered is not what he needs, want to cancel oneself account, cleared and certain register information, discover however cannot cancel. Individual user data is divulged after the netizen is very afraid, especially those need real names are made, the APP of phone test and verify, mailbox test and verify. Hope to set somewhat to this, let all users can cancel his account, cleared the individual data inside all sorts of APP.
To this, be versed in the reply that believe a ministry expresses, the person that service of news of telegraphic business operator, Internet is offerred ought to abide by state law code strictly to ask, after the user ends use service, provide the service that cancels Zhang order for the user. To this, the country has relevant regulation, " law of safety of network of People's Republic of China " the 43rd regulation, "The agreement with the bilateral perhaps regulation of lawbreaking, administrative regulations collects the person that the individual discovers network operation, use its individual information, the person that have operation of power demand network deletes its individual information; The person that discover network operation is collected, the its individual information of memory has a mistake, the person that have operation of power demand network gives correct. Network operation person ought to adopt measure to give delete or correct. " released 2016 " telecommunication and regulation of protection of information of Internet user individual " (industry and informatization ministry make the 24th) the 9th the 4th section provision: "The person that service of news of telegraphic business operator, Internet is offerred is stopped in the user after use telecommunication serves or Internet information serves, ought to stop to collect and be used of information to user individual, provide the service that cancels number or Zhang order for the user. " henceforth, the Zhang date of almost all website, APP all ought to can cancel.
Lawyer
Do not support an user to cancel lawbreaking regulation
Zhao Zhanling of counsel of center of evaluation of credence of association of Internet of vice director of office of attorney of Beijing annals continuous heavy rain, China tells north blueness signs up for a reporter, do not support an user to cancel Zhang order, not only direct lawbreaking regulation, the individual information security that also gives an user brings hidden trouble. " telecommunication and protection of information of Internet user individual set " the 9th specific provision, the person that service of news of telegraphic business operator, Internet is offerred is stopped in the user after use telecommunication serves or Internet information serves, ought to stop to collect and be used of information to user individual, offer for the user cancel number or the service of Zhang date.
Zhao Zhanling expresses, the person that some network services are offerred does not support an user completely to cancel Zhang order, some cancels Zhang date to set higher threshold for the user, the picture that holds id card is provided without the requirement when for instance the user is registered, when cancelling, offer, apparently unreasonable.
The analysis inside course of study
Some platform too pursuit user dimensions and keep
Internet analyst He Shuai signs up for a reporter to express to boreal blueness, some platform too pursuit user dimensions and keep, it is one of main source that cancel difficult question generation; Additional, reducing systematic development to defend cost and safeguard data safety also is a few companies do not raise the account that cancels a service.
He Shuai expresses, it is Internet enterprise stems from systematic safety to consider on one hand, cancel test and verify appropriately to conduce to safe to user oneself data protection, because information is divulged,prevent to bring about account to be cancelled by ill will; It is the data security consideration that stems from platform itself on the other hand, of the user the operation that be being cancelled actively is a kind of associated database, to platform is a kind of test systematic safety, some platform arrive to fall safety factor lowest, can rise cancel a doorsill to come avoid risk.
"Ultrasonic " father Yang Zichao expresses, look in the user, cancel account hind to cannot use original message to login, user data is cleared inside this APP one sky; Actually to a few enterprises, user data still is by memory inside the database, was not deleted truly completely, can be restored at any time. A few APP also retained the function that restores at any time after cancel, so this kind is cancelled is one kind is cancelled phonily actually, "An APP is true cancelling still is the holiday is cancelled, only itself just knows. Only itself just knows..
He Shuai says, the issue that cancel is coming true on technical development, at present a lot of platform had been done very maturely, should not say to go up difficult problem. Still suggest platform just experiences from the user so and the respect of rights and interests of user oneself tries to perfect to this one function, own operation can have quickly in order to ensure the user is OK below safe premise.
Information is checked when cancelling or bring new venture
Li Tiejun of mobile and safe expert signs up for a reporter to express to boreal blueness, a few APP are in the program when cancelling is trival, need user offers information of more and crucial identity to undertake checking, and the administrative issue of information of this part individual may bring new safe issue again.
The reason that a lot of users cancel APP Zhang order is the mobile phone number with old out of service, fu Liang of telegraphic and independent analyst expresses, a lot of more current of APP cancel an order very complex, the user hallooes " cancel too tired, I was not cancelled! " and, a lot of users do not know he registered how many APP after all, when this number is used by 2, a few APP cannot be registered again, also give new mobile telephone number advocate bring a few issues, operation business and APP developer need consider jointly and this is solved.
